Jessica Benegasi
Bessemer
Summary
Dynamic and results-driven professional with exceptional communication skills and a strong background in guest relations at Steamers Seafood Grill & Bar. Proven ability to enhance customer satisfaction and optimize table turnover through effective task delegation and adaptability in high-pressure environments. Committed to fostering teamwork and maintaining a welcoming atmosphere for all guests.
Overview
1
1
year of professional experience
Work History
Hostess Trainer
Steamers Seafood Grill & Bar
North Lima, OH
11.2025 - Current
- Coordinated guest seating to optimize flow and enhance dining experience.
- Learned menu details to provide accurate information to guests regarding specials and offerings.
- Adapted quickly to changing environments, ensuring seamless service during high-demand periods.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Supported team in maintaining cleanliness and organization of front-of-house areas.
- Developed strong communication skills while interacting with diverse clientele.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Increased table turnover rate with efficient management of waiting list and timely followups.
Hostess Table Buser
Soni’s Italian Restaurant
New Castle, PA
10.2024 - 03.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and reduce wait times.
- Assisted in coordinating dining room flow during peak hours for efficiency.
- Collaborated with servers to communicate guest needs and improve service quality.
- Provided menu information to guests, enhancing their dining experience.
- Maintained cleanliness and organization of entrance area to uphold restaurant standards.
- Supported team members during busy periods, fostering a collaborative work environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma - Academic
Mohawk Jr/Sr High School
Bessemer, PA06.2026
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Employee scheduling
- Table assignment
- Strong leadership
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Verbal and written communication
- Relationship building
- Self motivation
- Adaptability
Timeline
Hostess Trainer
Steamers Seafood Grill & Bar
11.2025 - Current
Hostess Table Buser
Soni’s Italian Restaurant
10.2024 - 03.2025
High School Diploma - Academic
Mohawk Jr/Sr High School