Jessica Bordas
Philadelphia
Summary
Adept Clinical Administrator with a proven track record at Acorn Health, enhancing operational efficiency and client satisfaction through expert data analysis and scheduling coordination. Skilled in clinical workflow optimization and fostering teamwork, I excel in driving high-level KPIs and ensuring HIPAA compliance, demonstrating significant achievements in patient care coordination.
Overview
7
7
years of professional experience
Work History
Clinical Administrator
Acorn Health
09.2022 - Current
- Informed stakeholders on operational and scheduling matters through comprehensive data analysis.
- Coordinated schedules for 80+ clients and families, optimizing efficiency and client satisfaction.
- Collaborated with staff to optimize their working hours and ensure proper resource utilization.
- Monitored and upheld high-level KPIs, driving operational success.
- Oversaw document management and information maintenance on various systems.
- Facilitated the provision of all medically prescribed therapy to clients.
Certified Safety Care Trainer
Acorn Health
06.2023 - 06.2024
- Trained staff on the Safety Care curriculum, ensuring compliance with safety protocols.
Registered Behavioral Therapist
Acorn Health
09.2022 - 11.2023
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
- Conducted group therapy for various clients, delivering an engaging and therapeutic experience.
Group Supervisor, Early Childhood Educator
YMCA of Eastern Delaware County
01.2018 - 06.2022
- Facilitated early childhood education and development as a preschool teacher.
- Guided early childhood development through structured activities and play-based learning.
- Developed and executed age-appropriate educational activities, promoting cognitive and emotional growth in young children.
- Supported families of young children by providing guidance and resources.
Education
Associate of Arts - Early Childhood Education
Delaware County Community College
Media, PA08-2021
Skills
- Clinical workflow optimization
- HIPAA compliance
- Patient care coordination
- Teamwork and collaboration
- Problem-solving
- Data interpretation and analysis
- Proficient in MS office ~ including MS Excel and Power Point
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop pivot tables and spreadsheets with key information to drive operations and organization.
- Achieved company wide recognition for high level KPIs leading to increase profits.
Awards
Awarded the 2021 Community Difference Maker by the YMCA of Eastern Delaware County for imparting a positive impact on young children and families.
Timeline
Certified Safety Care Trainer
Acorn Health
06.2023 - 06.2024
Clinical Administrator
Acorn Health
09.2022 - Current
Registered Behavioral Therapist
Acorn Health
09.2022 - 11.2023
Group Supervisor, Early Childhood Educator
YMCA of Eastern Delaware County
01.2018 - 06.2022
Associate of Arts - Early Childhood Education
Delaware County Community College
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