Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Campbell

Customer Service, Healthcare, Data Entry
Williamsport

Summary

Dedicated professional with 15 plus years of working experience. Known for a strong work ethic, developed strong organizational and multitasking skills in fast-paced environment. Excel at managing time efficiently and providing excellent customer service. Looking to transition into new field, leveraging these transferrable skills to contribute effectively in different professional setting. Offering positive attitude, eager to learn and grow in this role.

Overview

14
14
years of professional experience

Work History

Instacart Shopper, Freelance Jobs

Freelance
01.2024 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Doing clerical work and cleaning for friends and family
  • Doing odd jobs for people as in dog sitting, cleaning their homes, organizing their important items, help with their businesses.

Taking Care of Family Member

Family Member
01.2021 - 11.2023
  • Developed and implemented strategic plans for better family support and community engagement.
  • Take care of family member when their health declined.
  • Helped them with medications
  • Helped with hygiene
  • Helped with daily activities
  • Supported family member with doctors visits

Direct Support Professional

Hope Enterprise Inc.
09.2013 - 11.2020
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Transported clients to medical and dental appointments to provide support.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.

Cashier

Exxon Gas Station
07.2012 - 08.2013
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier Customer Service Representative

Sunoco Gas Station
06.2011 - 07.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

High School Diploma -

Montoursville Area High
Montoursville, PA
05.2001 -

Skills

    Quick learner

    Strong work ethic

    Reliability and punctuality

    Customer service

    Time management

    Planning and organization

    Data entry

    Decision-making

    Call management

    Attention to detail

    Documentation and reporting

    Proficient in Microsoft office, Excel, Word

Timeline

Instacart Shopper, Freelance Jobs

Freelance
01.2024 - Current

Taking Care of Family Member

Family Member
01.2021 - 11.2023

Direct Support Professional

Hope Enterprise Inc.
09.2013 - 11.2020

Cashier

Exxon Gas Station
07.2012 - 08.2013

Cashier Customer Service Representative

Sunoco Gas Station
06.2011 - 07.2012

High School Diploma -

Montoursville Area High
05.2001 -

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Jessica CampbellCustomer Service, Healthcare, Data Entry