Jessica Carroll
Bradford
Summary
Dynamic professional with extensive experience at Penske Truck Leasing, excelling in logistics coordination and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in data entry and document management, consistently improving operational workflows and achieving project milestones. Committed to fostering a culture of safety and efficiency.
Overview
25
25
years of professional experience
Work History
24/7 Roadside Coordinator
Penske Truck Leasing
03.2022 - Current
- Coordinated logistics for fleet maintenance operations, ensuring timely service appointments and repairs.
- Oversaw compliance with safety regulations, fostering a culture of safety within the organization.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Unemployment Claims Examiner
State Of Pennsylvania
03.2018 - 03.2022
- Evaluated claims for accuracy and compliance with state regulations.
- Reviewed documentation to determine eligibility for benefits and services.
- Collaborated with legal teams to resolve complex claim issues.
- Conducted audits on claims processing to ensure adherence to guidelines.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Mitigated fraud risks by identifying suspicious patterns in claims data and escalating concerns to appropriate teams for further investigation.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Interviewed claimants and witnesses to gather factual information.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified suspicious losses and contacted manager for investigative assistance.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Hairstylist
ARA Studios
06.2003 - 06.2019
- Provided exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
- Oversaw daily salon operations, ensuring compliance with health and safety regulations while maintaining high standards of cleanliness.
- Implemented inventory management strategies for hair products, optimizing stock levels and reducing waste.
- Collaborated with team members to create seasonal promotional campaigns that increased customer engagement and sales.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Assistant Store Manager
Payless ShoeSource Inc.
03.2001 - 12.2017
- Supervised daily store operations to ensure high-quality customer service and product availability
- Coordinated staff schedules to align with peak business hours, improving operational efficiency
- Resolved customer inquiries and complaints, fostering a positive shopping experience
- Collaborated with upper management on strategic planning initiatives for improved store performance
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained and mentored new team members on company policies and procedures
- Analyzed sales data to identify trends and enhance inventory management strategies
- Implemented merchandising standards to optimize product presentation and maximize sales
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Cosmetology License - Cosmetology
Lancaster County Career And Technology Center
Willow Street, PA06-2001
High School Diploma -
Penn Manor High School
Millersville, PA06-2001
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Recordkeeping
- Database management
- Regulatory compliance
- Information collection
- CRM software
- Microsoft office
Timeline
24/7 Roadside Coordinator
Penske Truck Leasing
03.2022 - Current
Unemployment Claims Examiner
State Of Pennsylvania
03.2018 - 03.2022
Hairstylist
ARA Studios
06.2003 - 06.2019
Assistant Store Manager
Payless ShoeSource Inc.
03.2001 - 12.2017
Cosmetology License - Cosmetology
Lancaster County Career And Technology Center
High School Diploma -
Penn Manor High School