Jessica C. Fetterman
Homer City
Summary
Results-driven restaurant manager with over 9 years of experience in managing daily operations and training staff. Known for optimizing schedules and maintaining high-quality standards, contributing to improved customer satisfaction and operational success.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Perry Di Pizzaman's
Lower Burrell
05.2016 - Current
- Developed and implemented staff schedules to optimize coverage.
- Coordinated inventory management and ensured proper stock levels.
- Enforced health and safety regulations throughout the restaurant.
- Collaborated with kitchen staff to maintain menu quality standard.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
CNA
Burton Healthcare Center
07.2013 - 11.2016
- Providing assistance with ADL's, documentation, customer service, and restorative services.
CNA
Odyssey Hospice
06.2010 - 12.2012
- Providing ADL's, scheduling, traveling to client homes, documentation, and reporting any concerns to RN supervisor.
Presbyterian Senior Care
08.2008 - 06.2010
- Providing ADL's, floating to other units, customer service.
Education
High school graduate -
Plum Sr. High school
University of phoenix - Healthcare administration
University of phoenix
Pennsylvania culinary - Hotel Restaurant management
Pennsylvania culinary
Skills
- Team player
- Time Management
- Staff training
- Inventory management
- Quality control
- Scheduling optimization
- Team leadership
- Willingness to go above and beyond
Hobbies and Interests
- Love to fish
- Read
- Spending time with family
Telephone - Cell
(440) 321-2209
Timeline
Restaurant Manager
Perry Di Pizzaman's
05.2016 - Current
CNA
Burton Healthcare Center
07.2013 - 11.2016
CNA
Odyssey Hospice
06.2010 - 12.2012
Presbyterian Senior Care
08.2008 - 06.2010
High school graduate -
Plum Sr. High school
University of phoenix - Healthcare administration
University of phoenix
Pennsylvania culinary - Hotel Restaurant management
Pennsylvania culinary