Jessica Clausen
Duncannon,Pa
Summary
As a progressive professional with many years of customer service experience, I believe that I can bring valuable contributions to any team. Formerly in my Dental professional role, I have learned essential skills, including Multitasking, problem solving in a fast past emergency situation, customer service and satisfaction and having the ability to learn various computer programs. I am eager to speak with you and greatly appreciate your consideration.
Overview
16
16
years of professional experience
Work History
In Home Patient Care Provider
BrightStar Care
Mechanicsburg, PA
07.2024 - Current
- Contributed to a positive work environment by collaborating effectively with colleagues, participating in regular staff meetings, and sharing best practices for patient care.
- Demonstrated proficiency in operating various medical equipment used for monitoring and treating patients throughout the course of their care.
- Implemented evidence-based interventions to address patients'' unique needs, resulting in improved health outcomes and recovery rates.
- Facilitated smooth transitions between care settings by coordinating discharge plans with patients, families, and interdisciplinary healthcare teams.
- Assisted with the implementation of quality improvement initiatives aimed at enhancing overall patient experience within the healthcare facility.
Endodontic Assistant/Front Desk Receptionist
Endodontics Associates
Camp Hill, PA
06.2020 - 09.2022
- Assist endodontist with root canal procedures
- Radiography and CBCT scans
- Assist endodontist with surgical procedure
- Customer satisfaction
- Speaking with patients on chief complaints then reiterating to endodontist
- Work with various computer programs
- Check in patients
- Call and schedule appointments at other dental offices for emergency same day appointments
- Go over health history and medications
- Duplicating scans onto disks
- Make sure patients that are required to pre-med before procedures have pre-med one hour prior
- Keep up with busy schedule and seating patients in a timely manor
- Deal with high chemicals irrigation including chloroform and bleach
- Emailing other dental offices
- Uses endovision and Schick
- Uses Google and Microsoft email
- Scheduled and confirmed appointments
- Knowing which prescription medications to prescribe based on allergies and health history
- Gather multiple referrals for specialists based on general dentist or patient preferences
- Call multiple specialists to find best emergency same day appointments for patients
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Scheduled appointments and maintained and updated appointment calendars
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Kept abreast of industry developments through ongoing professional development courses, ensuring up-to-date knowledge of best practices within the field of endodontics.
- Improved practice reputation by consistently delivering high-quality care and maintaining strict confidentiality regarding patient information.
- Contributed to team goals by participating in regular staff meetings, offering suggestions for process improvements where needed.
Assistant/Dental Receptionist
Children's Dental Health
Mechanicsburg, PA
07.2018 - 06.2020
- Assisted dentist with completing procedures
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
- Documented patient records with procedures performed and added notes taken to charts
- Educated patients on treatment procedures and post-procedure home care
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Orthodontic Assistant
Dr. John Yoffe
Harrisburg, PA
08.2008 - 06.2018
- Assisting with direct patient care, routine laboratory functions, front desk assisting and patient records
- Greeting and preparing patients for dental examinations
- Properly sterilizing dental equipment and examination rooms in accordance with infection control policies
- Effectively operated x-ray machines and developed x-rays (both digital and developing film)
- Routinely completed inventory, supply orders and restocked supplies
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Correctly arranged instrument trays prior to dental procedures
- Duplicated x-rays when requested by insurance companies
- Expertly filed patients' charts
- Performed laboratory and radiologic support functions such as preparing materials and models
- Proficiently assisted orthodontist with orthodontic procedures
- Accurately collected and recorded patient medical and dental histories
- Educated patients about proper oral hygiene and prevention of dental diseases
- Properly removed orthodontic bands, brackets and cement
- Gently and skillfully took and developed radiographs
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs
- Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Education
High School Diploma -
Susquenita
Duncannon, PA06-2006
Skills
- Microsoft word
- Microsoft excel
- Outlook
- Personable Communication
- Data Entry
- Document Management
- Payment Collections
- Insurance Verification
- Data Verification
- Office Administration
- Dental Billing
- Inventory Replenishment
- Appointment Scheduling
- Addressing Patient Inquiries
- Clinical skills
- Documentation accuracy
- Healthcare technology
Personal Information
Authorized To Work: US
Timeline
In Home Patient Care Provider
BrightStar Care
07.2024 - Current
Endodontic Assistant/Front Desk Receptionist
Endodontics Associates
06.2020 - 09.2022
Assistant/Dental Receptionist
Children's Dental Health
07.2018 - 06.2020
Orthodontic Assistant
Dr. John Yoffe
08.2008 - 06.2018
High School Diploma -
Susquenita