Jessica Cook
Upper Darby
Summary
Office manager with 15 years of experience providing support for 50+ staff members. Strong interpersonal skills that have allowed me to connect with employees of all backgrounds. Self-motivated with a drive to improve company efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Quality Angels Home Care Agency
08.2024 - Current
- Answer phones in a timely and professional manner and route them appropriately
- Answer e-mails promptly and professionally
- Monitor employee clock-in/out stats hourly and place courtesy reminder calls to please document with a timesheet
- Process time sheets for payroll
- Perform wellness checks over the phone to clients and document them
- Run background checks and work verifications for applicants
- Perform reference checks for applicants
- Dispense vouchers for employee physicals and labwork required to remain in compliance
- Audit employee files for completion to make sure they meet 6400 regulations
- Digitize employee records on HHAExchange
- Scan monthly service notes for all ODP clients and organize them in the company drive
- Audit monthly service notes and monitor for missing content
- Order office supplies and necessary PPE for employees
- Assist employees with their scheduling apps, both set up and troubleshooting
- Assist in scheduling when needed
- Decorate the office for holidays and special events
- Assist with the company table at hiring events
- Sending out client birthday/condolence cards
- Maintaining general office cleanliness
Cashier
Martin Main Line Honda
05.2018 - 07.2022
- Answered phones in a prompt and professional manner
- Made maintenance, repair and recall appointments according to urgency and availability
- Took customer payment and called down their vehicle
- Maintained a neat and well stocked customer snack/beverage bar area
- Place food orders for the snack bar
- Maintained an organized log for a fleet of loaner cars and held them for customers according to urgency and availability
- Placed maintenance calls for an assortment of drink machines and vending machines
- Balanced the cash drawer and placed change orders
Cashier
Dragons II Chinese Restaurant
04.2017 - 12.2019
- Answered the phones and accurately took customer orders
- Prepped vegetables, rice and sauces before the dinner rush
- Packaged customer orders and kept them hot
- Took payment and balanced the register
- Stocked the customer waiting area with sauces and utensils
- Placed drink orders with an outside vendor
- Swept, mopped and tidied the restaurant
Head Cashier
Modell's Sporting Goods
10.2009 - 04.2017
- Answered phones promptly and professionally, directed calls appropriately
- Led daily team meetings to discuss goals and sale strategies, used role play and incorporated product knowledge tips
- Made daily break schedules to optimize workflow
- Approved all returns/exchanges and damaged out items
- Balanced every employee's drawer
- Printed daily reports and used them to plan the day's goals
- Maintained a neat, well-stocked front end free of expired merchandise
- Assisted customers with online purchases
- Trained all incoming employees within 12 hours and administered a competency exam
- Maintained relationships with local little leagues to drive equipment sales
- Assisted other stores in a hot market (super bowl, stanley cup, etc)
- Signed customers up for credit cards and educated all employees on the terms and agreements
- Performed shop-backs as needed
- Prepped the store for a biannual inventory
Education
Sterile Processing - Sterile Processing
Deraj Medical Training
2231 N. Broad St, Philadelphia, PA, 1913208-2020
Associate of Applied Science - Medical Billing And Coding
Delaware County Community College
Media, PA09-2014
Skills
- Customer Service
- Time management
- Communication
- Interpersonal skills
- Computer literacy
- Self-motivated
- Needs minimal supervision
Certification
Provisional CRCST
Timeline
Office Manager
Quality Angels Home Care Agency
08.2024 - Current
Cashier
Martin Main Line Honda
05.2018 - 07.2022
Cashier
Dragons II Chinese Restaurant
04.2017 - 12.2019
Head Cashier
Modell's Sporting Goods
10.2009 - 04.2017
Provisional CRCST
Sterile Processing - Sterile Processing
Deraj Medical Training
Associate of Applied Science - Medical Billing And Coding
Delaware County Community College
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