Jessica Davis
Coatesville,PA
Summary
Dynamic professional with a proven track record in managing client expectations and delivering tailored solutions that drive project success. Expertise in fostering effective communication ensures seamless project execution while maintaining strong client relationships and understanding team dynamics. Equipped with exceptional problem-solving skills and a commitment to continuous learning, ready to embrace new challenges that advance organizational goals. Recognized for a collaborative approach and unwavering dedication to excellence, poised to make a significant impact on team success and overall results.
Overview
18
18
years of professional experience
Work History
Client Delivery Manager
Conifer Health Solutions
10.2018 - Current
- Liaison between operational leaders and client to communication operational performance and related initiatives.
- Preparation of Revenue Cycle Decks in addition to ad hoc requests from Client Delivery Executive.
- Presented AR metric information during monthly/quarterly Revenue Cycle meetings with Client.
- Worked closely with PLM/Offshore to create and improve workflow for critical access hospitals for ND/MN market in both Host and ACE systems
Account Receivable & Cash Posting Manager
Conifer Health Solutions
01.2015 - 10.2018
- Performed director duties and worked closely with Client Delivery and the facility during director medical leave.
- Provided leadership to the team for insurance collections, cash posting and self-pay/bad debt groups for the OR/TN markets.
- Oversaw Cash Posting team processing of electronic 835 files, paper remits and self-pay payments and daily reconciliation of posting and daily bank deposit.
- Worked closely with Vendor management to ensure all Bad Debt files had processed monthly and ensure all accounts where in the proper location to be claimed on the Medicare Cost Report
- Train new and existing personnel in customer service and self-pay/bad debt liaison group to demonstrate efficient use of system applications; identify ways to streamline processes and methods within the department
Patient Account Supervisor
Conifer Health Solutions
01.2013 - 01.2015
- Effectively communicate to Patient Manager/Director any issues involving payer, system and escalate any account specific issues as well as develop solutions.
- Collaborated with cross-functional teams to address complex billing issues and drive resolution strategies effectively.
- Established strong working relationships with insurance carriers, streamlining claim processing procedures for faster reimbursements.
- Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
Patient Account/Billing Representative
Conifer Health Solutions
01.2008 - 01.2013
- Performed timely follow up on assigned accounts as well as assisted with additional projects to resolve AR more quickly.
- Posted payments, adjustments, refunds and rejections for electronic and paper remits for all payers as well as self-pay.
- Served as backup biller when my cash posting functions has been completed for the day. Assisted with special projects by printing medical records/itemized bills and implants invoices.
Education
Bachelor of Science - Healthcare Admin
SNHU
01.2027
Six Sigma Green Belt Certification - undefined
Villanova University
01.2019
Skills
- Supported Onplan implementation in Oregon and Tennessee
- Completed Six Sigma Green Belt certification program
- Onboarding patient account representatives
- Dual role in office and patient account management
Timeline
Client Delivery Manager
Conifer Health Solutions
10.2018 - Current
Account Receivable & Cash Posting Manager
Conifer Health Solutions
01.2015 - 10.2018
Patient Account Supervisor
Conifer Health Solutions
01.2013 - 01.2015
Patient Account/Billing Representative
Conifer Health Solutions
01.2008 - 01.2013
Six Sigma Green Belt Certification - undefined
Villanova University
Bachelor of Science - Healthcare Admin
SNHU