Summary
Overview
Work History
Education
Skills
Timeline
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Jessica DeCresenza

Dickson City

Summary

Dynamic kitchen manager with a proven track record excelling in event planning and customer service. Enhanced customer satisfaction through effective communication and innovative menu development. Skilled in staff management and inventory control, driving operational efficiency and fostering teamwork in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Catering Lead

Panera Bread
09.2025 - Current

Coordinated food preparation and service for large gatherings.

Managed kitchen operations efficiently and in a timely fashion.

Coordinated priorities to maintain consistent productivity.

Elevated customer satisfaction.

Enhanced customer satisfaction through effective communication and problem resolution.

Manager

Creative Crepes
11.2024 - 07.2025

Managed kitchen operations seamlessly.

Boosted consumer approval.

Crafted unique dishes to enhance dining experience.

Facilitated onboarding process for newly recruited staff.

Handled monetary exchanges with accuracy.

Kitchen Manager

Retro Cafe
10.2023 - 10.2024

Directed daily culinary production.

Created new menu items.

Directed inventory control processes.

Managed issues to uphold customer satisfaction.

Manager

Creative Crepes
08.2020 - 06.2023
  • Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
  • Trained team members on menu items and operational procedures to enhance efficiency.
  • Managed inventory levels, conducting regular stock assessments to minimize waste.
  • Implemented workflow improvements that streamlined order processing during peak hours.
  • Managed kitchen operations seamlessly.
  • Handled financial transactions to ensure customer satisfaction.

Manager

The Baked Bear
02.2017 - 10.2020

Prepared and mixed dough for various baked goods.

Oversaw staff activities.

Streamlined ordering system for enhanced service.

Optimized order handling to improve customer satisfaction.

Education

High School Diploma -

Lackawanna Trail
Factoryville, PA
06.2005

Skills

  • Sanitation standards
  • Food presentation
  • Staff management
  • Task delegation
  • Menu development
  • Event planning proficiency
  • Food safety
  • Staff leadership
  • Staff supervision
  • Inventory management
  • Revenue growth
  • Catering management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening

Timeline

Catering Lead

Panera Bread
09.2025 - Current

Manager

Creative Crepes
11.2024 - 07.2025

Kitchen Manager

Retro Cafe
10.2023 - 10.2024

Manager

Creative Crepes
08.2020 - 06.2023

Manager

The Baked Bear
02.2017 - 10.2020

High School Diploma -

Lackawanna Trail
Jessica DeCresenza