Jessica Fersch
Monessen
Summary
Dynamic General Manager with a proven track record at Olive Garden Restaurant, excelling in operations management and team leadership. Enhanced staff performance through targeted training programs and implemented cost control measures, resulting in optimized expenses. Skilled in P&L management and effective communication, driving guest satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
General Manager
Olive Garden Restaurant
Pleasant Hills Pa
09.2010 - Current
- Developed training programs to enhance staff performance and service efficiency.
- Implemented cost control measures to optimize food and labor expenses.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Oversaw daily operations to ensure optimal guest satisfaction and service quality.
Education
Bachelor of Science -
Indiana University of Pennsylvania
Indiana, PASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Employee scheduling
- Verbal and written communication
- P&L management
- Staffing
- Performance evaluations
Timeline
General Manager
Olive Garden Restaurant
09.2010 - Current
Bachelor of Science -
Indiana University of Pennsylvania