Jessica Gould
Bedford
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
9
9
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
01.2022 - Current
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
Server / Bartender
omni bedford springs resort
05.2018 - 01.2022
- Operated POS (point of sales) terminals to input orders, split bills, and calculate totals
- Completed opening and closing checklists including safe-guarding alcohol and restocking inventory for next day operations
- Discuss alternative selections with chef for guests with food allergies or gluten-free requests
- Partnered with team members to efficiently serve food and beverages
- Addressed any complaints or concerns quickly to improve service and escalated more advanced issues to management for resolution.
Barista
hebrews coffee company
07.2015 - 03.2020
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Greeted guests with a pleasant smile and superior customer service
- Supported store manager with recruiting, interviewing and hiring baristas
- Managed team members, including scheduling, training and conflict resolution.
Education
Associate in Business - Business Merchandising
Bradford school
Skills
- Organization
- Team management
- Problem resolution
- Customer Service
- Effective Communication
Timeline
City Carrier
United States Postal Service, USPS
01.2022 - Current
Server / Bartender
omni bedford springs resort
05.2018 - 01.2022
Barista
hebrews coffee company
07.2015 - 03.2020
Associate in Business - Business Merchandising
Bradford school
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