Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Hitzler

Lehighton

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

20
20
years of professional experience

Work History

Certified Nursing Assistant

Amergis
05.2025 - Current
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Certified Nursing Assistant

Delta T Group
04.2022 - 05.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.

Cna/ Med Tech

Phoebe Ministries
08.2018 - 04.2020
  • CNA/Med Tech
  • Administer medications
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Maintained patient confidence and protected hospital by keeping information confidential.

Medical Assistant

PA dermatology
06.2017 - 08.2018
  • Received patients and obtained weight, vital signs, reviewed and documented medicines and updated list of allergies.
  • Performed initial visit assessment (gathered information from patient and/or family).
  • Administered medications, alert to patient response to medication, and responds appropriately.
  • Collected laboratory specimens, including phlebotomy.
  • Cleaned and stocked examination rooms in a timely fashion.
  • Cleaned and sterilized medical instruments in a timely fashion.
  • Communicated information, instructions, and plan of care to patients and families as directed by medical provider.
  • Maintained patients charts and records; reviews progress notes.
  • Convey medication prescriptions and other orders as indicated by medical provider.
  • Maintains confidentiality of patient information.
  • Encourages communication, utilizes teamwork medical assisting with medical providers, other medical assistants and staff members to ensure quality care for patients; helps create and maintain a positive working environment.
  • Performed other duties as assigned.

Medical Assistant/ Urology

George Washington University Hospital
03.2015 - 06.2017
  • Performed and prep patients for sterile procedures with DR. such as prostate biopsy and cystoscopy.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored expiration of medical supplies and medications.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Changed sterile dressings.
  • Provided pre- and post-operative care.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs. Supported diagnostic procedures, assisted with technical nursing treatments and entered results.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Tech Partner CNA ICU

Lehigh Valley Hospital and Health Network
01.2011 - 03.2015
  • Operated and maintained advanced diagnostic equipment to troubleshoot technical issues.
  • Conducted regular inspections and preventive maintenance to ensure optimal performance of systems.
  • Collaborated with cross-functional teams to implement process improvements and enhance service delivery.
  • Trained junior technicians on best practices for equipment handling and safety protocols.
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted with personal hygiene tasks, enhancing patient dignity and well-being.
  • Monitored vital signs and reported changes to nursing staff for immediate action.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Educated patients and families on health management and discharge instructions.
  • Supported mobility by assisting patients in walking and transferring safely.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Patient Care Technician

Blue Mt Health System
08.2005 - 01.2011
  • Responded to medical emergencies with RN and transported patients to diagnostic tests.
  • Responded to critical patient situations.
  • Set up and assisted with operating specialty equipment.
  • Performed clinical procedures within scope of practice.
  • Performed EKGs and phlebotomy.
  • Point of care testing, and collected specimens.
  • Assisted with receiving walk in and EMS delivered patients and anticipated needs according to chief complaint.
  • Provided safe quality patient care. Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.

Education

High school or equivalent - undefined

Ccavts

Certificate - Certified Nursing Assistant

Lehigh Carbon Community College
Schnecksville, PA
01.2011

Skills

  • CPR/BLS (10 years), Medical Terminology (10 years), Vital Signs (10 years), Phlebotomy (10 years), EKG (10 years), Patient Care, Injections, EMR, Epic, Scheduling, Customer Service Skills, CPR, Receptionist, Medical Records
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Vital signs monitoring
  • Bedside manner
  • Dressing assistance
  • Safety precautions
  • Recording vital signs
  • Electronic charting
  • Compassionate caregiver
  • Patient-focused care
  • Medical terminology
  • Documenting behaviors
  • Companionship and emotional support
  • Feeding assistance
  • Positioning patients
  • End-of-life care
  • Adaptable
  • Patient lifting
  • Transfer techniques
  • Urinary catheter care
  • Ambulation assistance
  • Healthcare ethics
  • Inpatient care
  • Geriatric care
  • Patient relationship building
  • Colostomy care
  • Complex Problem-solving
  • Feeding assistance expert
  • Specimen collection
  • Blood glucose testing

Additional Information

  • Highly trained Medical Assistant with strong clinical abilities and a successful career in both level one critical care and Drs specialists office.
  • ICU and emergency room facilities. Proactive and organized with passionate commitment to first-rate patient care.

Timeline

Certified Nursing Assistant

Amergis
05.2025 - Current

Certified Nursing Assistant

Delta T Group
04.2022 - 05.2025

Cna/ Med Tech

Phoebe Ministries
08.2018 - 04.2020

Medical Assistant

PA dermatology
06.2017 - 08.2018

Medical Assistant/ Urology

George Washington University Hospital
03.2015 - 06.2017

Tech Partner CNA ICU

Lehigh Valley Hospital and Health Network
01.2011 - 03.2015

Patient Care Technician

Blue Mt Health System
08.2005 - 01.2011

High school or equivalent - undefined

Ccavts

Certificate - Certified Nursing Assistant

Lehigh Carbon Community College

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Jessica Hitzler