Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hrapczak

McDonald

Summary

Seasoned professional with a proven track record in customer service management and operational efficiency. At Air Ground Express, enhanced client retention and achieved financial growth through strategic planning and exceptional service. Skilled in customer service leadership and fostering employee engagement, demonstrating a unique blend of interpersonal and analytical abilities.

Overview

8
8
years of professional experience

Work History

Customer Service

Air Ground Express
09.2024 - Current
  • Delivered excellent customer service for repeat business and referrals.
  • Enhanced client retention with exceptional customer service, building strong relationships.
  • Provided friendly and attentive customer service, resulting in repeat patronage.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced customer service by promptly addressing inquiries and concerns.

Owner/Baker

Heritage Kitchen
05.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Owner/Manager of Operations

The Lions Den Cafe and Deli
10.2016 - 04.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Associate of Science - Criminal Justice/buisness

ICM School of Business
Pittsburgh
05-2005

Skills

  • Customer service management
  • Adherence to high customer service standards
  • Customer service support
  • Customer service best practices
  • Customer service monitoring
  • Customer service leadership
  • Window customer service
  • Outstanding customer service
  • Delivers exceptional customer service
  • Customer service background

Timeline

Customer Service

Air Ground Express
09.2024 - Current

Owner/Baker

Heritage Kitchen
05.2022 - Current

Owner/Manager of Operations

The Lions Den Cafe and Deli
10.2016 - 04.2022

Associate of Science - Criminal Justice/buisness

ICM School of Business

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Jessica Hrapczak