Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Hudson

Philadelphia

Summary

Proficient in providing exceptional customer services

Overview

22
22
years of professional experience

Work History

Delivery Driver

Amazon Flex
04.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

Internal Revenue Service, IRS
10.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Help taxpayers set up payment plans and assist taxpayers with errors that have found on their tax returns.
  • Help taxpayers locate missing returns.

Housekeeper

Marriott Hotel
05.2016 - 05.2023
  • Clean guest rooms, lobbies, lounges, hallways elevators, locker rooms and rest rooms.
  • Carry linens, towels, toilet items, and all cleaning supplies using wheeled carts.
  • Disinfect equipment and supplies using germicides or stream operated sterilized.
  • Observe precautions required to protect Hotel and guest property and report damage, theft, and found articles to lost and found.

Customer Service Rep

Lenox
08.2014 - 01.2015
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain detail of complaints.
  • Check to ensure that appropriate change were made to resolve customer's problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Compute sales

Children's Place
08.2009 - 04.2012
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.

House keeper

Airport Hilton
09.2003 - 06.2004
  • Greet guest as they came and left.
  • Replenish room supplies, change all linen and terry, change out use glasses, light mopping, disinfecting, vacuuming and dusting.
  • Always return any items left behind to lost and found.

Education

High School - undefined

Philadelphia Regional High School
Philadelphia, PA
06.2004

Skills

  • Loading and unloading
  • Heavy lifting
  • Complex Problem-solving
  • Load balancing
  • Teamwork and collaboration
  • Customer service
  • Positive attitude

Additional Information

  • SKILLS
  • Organized and Reliable
  • Multitasker
  • Social Perceptiveness
  • Service Orientation

Timeline

Customer Service Representative

Internal Revenue Service, IRS
10.2023 - 02.2024

Delivery Driver

Amazon Flex
04.2023 - Current

Housekeeper

Marriott Hotel
05.2016 - 05.2023

Customer Service Rep

Lenox
08.2014 - 01.2015

Compute sales

Children's Place
08.2009 - 04.2012

House keeper

Airport Hilton
09.2003 - 06.2004

High School - undefined

Philadelphia Regional High School

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Jessica Hudson