Jessica Hughes
New Holland
Summary
Highly analytical and detail-oriented Analyst with 6+ years of experience in systems analysis, process improvement, and data analysis within the healthcare industry. Proven ability to gather and analyze information, identify anomalies, and present findings effectively. Experienced in requirements gathering, stakeholder management, and the full software development lifecycle (SDLC). Strong organizational and communication skills, coupled with a commitment to accuracy and compliance. Seeking to leverage expertise in data analysis and investigative techniques to contribute to a challenging and rewarding investigations role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Process Analyst
United Concordia Dental
02.2022 - Current
- Analyzed existing business processes to identify inefficiencies and areas for improvement, documenting workflows and creating process maps using excel and Visio.
- Developed and implemented process improvement recommendations for Archer Audits, resulting in reduced processing time by 10%.
- Collaborated with cross-functional teams to gather requirements, document user stories, and translate business needs into technical specifications.
- Conducted user acceptance testing (UAT) to ensure that implemented solutions met business requirements and user expectations.
- Created guidelines for system enhancements and existing system case types.
- Created training materials and conducted training sessions for end-users on new processes and systems.
- Participated in project planning and execution, contributing to the successful delivery of projects on time and within budget.
Associate Business Systems Analyst
Highmark Health
09.2018 - 02.2022
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions, including detailed process mapping and documentation of “as-is” and “to-be” states.
- Planned and conceived computer systems using information engineering, data modeling, and structured analysis techniques.
- Defined business goals to determine systems requirements, conducting thorough needs assessments with stakeholders at all levels.
- Assessed, defined, and documented project scope, managing timelines and resources effectively.
- Delivered in-depth COBE training to employees, fostering understanding of data protection best practices and error minimization.
- Organized system infrastructure documentation and operating procedures, strengthening internal controls and enhancing overall system performance.
- Provided client support on system operations and troubleshooting, resolving issues efficiently and effectively.
- Presented business leaders with cost-benefit and return-on-investment (ROI) estimations to inform project planning and execution decisions.
Administrative Assistant to the Director/Executive Vice President
Highmark Health
07.2017 - 09.2018
- To Directors Coordinate, organize, and arrange travel engagements, meeting events, seminars, and conferences for Vice President, Directors, and 200+ staff members Logistical planning for events and meetings Project Management Create business portraits by applying variety of designs for business development using PowerPoint tool and other software Event planner/coordinator Ability to recognize need for and create facilities and process improvement plans Inventory Management Presentation development Schedule Management Establish reports and correspondence from voice and written dictation.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Created detailed expense reports and requests for capital expenditures.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Area Supervisor/Administrative Assistant III/HR Payroll Specialist
G4S Secure Solutions
01.2012 - 09.2016
- Researched documents and video recordings to establish evidence for unemployment claim hearings, worker's compensation hearings, and internal investigations.
- Coordinated with multiple departments on field reporting documents and document retention, demonstrating experience with compliance and data management.
- Processed weekly payroll for 300 employees, showcasing attention to detail and accuracy.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ04-2025
Bachelor of Science - Criminal Justice Administration
Central Penn College
Summerdale, PA05-2018
Skills
- Investigations & Analysis: Research/Report Analysis, Technical Analysis, Contract Compliance, Policy Creation/Implementation, Data Analysis, Anomaly Detection
- Stakeholder Management & Communication: Customer Engagement, Leadership, Training and Development, Presentation Skills, Written & Verbal Communication
- Project Management: Schedule Management, Time Management, Project Planning & Execution, Process Improvement
- Software & Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Access), Pega, ServiceNow, Planview, PeopleSoft, SharePoint, Teradata, Toad
- Compliance & Security: COBE Training (Best Practices for Data Protection), Compliance Procedures, Risk Mitigation, Archer Audits
Certification
- Change Management Professional
- Certified Scrum Product Owner
Timeline
Business Process Analyst
United Concordia Dental
02.2022 - Current
Associate Business Systems Analyst
Highmark Health
09.2018 - 02.2022
Administrative Assistant to the Director/Executive Vice President
Highmark Health
07.2017 - 09.2018
Area Supervisor/Administrative Assistant III/HR Payroll Specialist
G4S Secure Solutions
01.2012 - 09.2016
- Change Management Professional
- Certified Scrum Product Owner
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Criminal Justice Administration
Central Penn College
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