Jessica Johnson
Reading
Summary
Results-driven professional with a strong background in customer service and conflict resolution. Adept at active listening and maintaining clear communication, contributing to high customer satisfaction and efficient order fulfillment. Detail-oriented Order Fulfillment Associate with proven skills in shipping documentation, time management, and team collaboration. Committed to streamlining operations and delivering exceptional customer service. Dedicated and organized Order Fulfillment Associate skilled in packaging techniques and inventory management. Known for enhancing team performance and ensuring timely shipping, ready to support operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Ollies Bargain Distribution Center
York
12.2023 - 10.2025
- Packaged items with appropriate materials to prevent damage during shipping.
- Placed products on conveyors for final wrapping and shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Maintained accurate records of orders, shipments, and inventory.
- Assisted in training new warehouse employees.
- Picked and packed customer orders accurately for timely shipping.
Call Center Sales Representative
Koons Tysons Toyota
Remote
06.2019 - 12.2023
- Managed inbound calls to assist customers with product inquiries.
- Maintained accurate records of customer interactions and transactions.
- Provided exceptional customer service to enhance client satisfaction.
- Collaborated with team members to address customer needs promptly.
- Utilized CRM software to track sales and customer information efficiently.
- Resolved customer complaints by identifying issues and offering solutions.
- Educated customers about promotions, features, and benefits of products.
- Answered incoming calls from customers, providing prompt and accurate information.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Made outbound sales calls to potential customers to promote products and services.
- Handled escalated customer service issues professionally and efficiently.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Processed orders for customers over the phone.
- Utilized a computer system to track customer accounts and update order information.
- Provided product recommendations based on customer needs.
- Maintained records of customer interactions, transactions, comments and complaints.
- Documented sales call data in company software.
- Developed new leads each day at or above quotas.
Customer Service Lead
Royal Farms
Delta
11.2015 - 06.2019
- Supervised daily operations and staff performance in fast-paced convenience store environment.
- Trained new employees on customer service protocols and store procedures.
- Resolved customer complaints efficiently through active listening and problem-solving techniques.
- Managed inventory levels and restocked shelves to maintain product availability.
- Monitored cash handling procedures for accuracy and compliance with company policies.
- Resolved escalated issues from team members or customers in an efficient manner.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Prepared food items following safety and hygiene standards.
- Operated kitchen equipment for cooking and food preparation tasks.
- Maintained cleanliness of workstations and dining areas for customer satisfaction.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed variety of duties related to food service.
Education
High School Diploma -
Red Lion High School
Red Lion, PA06-2014
Skills
- Packaging techniques
- Sales tracking
- Team collaboration
- Time management
- Inventory management
- Shipping documentation
- Data entry
- Customer relationship management
- Active listening
- Conflict resolution
- Communication skills
- Pallet jack usage
- Order picking
Certification
PA Drivers License
Timeline
Order Fulfillment Associate
Ollies Bargain Distribution Center
12.2023 - 10.2025
Call Center Sales Representative
Koons Tysons Toyota
06.2019 - 12.2023
Customer Service Lead
Royal Farms
11.2015 - 06.2019
High School Diploma -
Red Lion High School