Jessica Kay

Patient Service Specialist

Wellspan Waynesboro Hospital -ER

Waynesboror

07.2016 - Current

Managed patient check-in and registration processes using electronic health record systems.
Greeted patients and visitors, ensuring a welcoming environment at the emergency room.
Assisted patients with insurance verification and financial inquiries during admission.
Scheduled appointments and follow-up visits, maintaining accurate patient information records.
Handled incoming calls, addressing patient questions and directing them to appropriate departments.
Processed payments from patients, including cash, check, or credit card transactions.
Greeted patients upon arrival and verified patient information.
Maintained strict confidentiality when dealing with sensitive information.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Obtained necessary signatures for privacy laws and consent for treatment.
Assembled registration paperwork and placed identification bands on patient.
Communicated financial obligations to patients and collected fees at time of service.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Participated in training sessions to stay updated on healthcare policies and registration software.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Explained policies, procedures and services to patients.
Screened patients for eligibility for state, local and federal assistance programs.
Called code bells when alarms went off, and cleared them once the admin or RN gave the all-clear.
I did monthly downtime preparation for the software update.
New hire training
CHAA Certification
Daily and Monthly Reports
Work queues