Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jessica Keefer

Chambersburg

Summary

Results-driven professional with experience in team leadership, performance management, and customer service. Skilled in motivating teams to meet goals, tracking metrics, and driving continuous improvement. Adept at ensuring safety compliance and maintaining a high-performance work environment. Proven ability to deliver on customer promises and operational objectives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

GarityAdvantage
04.2024 - Current
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Provided comprehensive customer service to drive client satisfaction.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.

Warehouse Associate

Amazon
10.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Safety Coordinator

Martin's Famous Pastry Shoppe Inc.
09.2022 - 09.2023
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.

Education

Bachelor of Science - Accounting

Southern New Hampshire University
Hooksett, NH
09-2026

Skills

    1 Team Leadership & Motivation
  • Demonstrated ability to lead, mentor, and engage teams to consistently meet performance goals and create a positive work environment
    • 2 Performance Management & Coaching
  • Experienced in tracking metrics, offering feedback, and ensuring team members meet productivity and safety standards
    3 Customer Service Excellence
  • Skilled in managing customer expectations and ensuring timely, high-quality service delivery in a fast-paced environment
    • 4 Safety & Compliance Management
  • Adept at enforcing safety protocols and ensuring compliance with regulations to maintain a safe, efficient workplace

Accomplishments

  • 3. Led monthly employee safety committee meetings, engaging team members in identifying safety concerns and implementing corrective actions.
  • 2. Led quarterly safety audits and risk assessments, identifying key hazards and recommending corrective actions that resulted in improved safety compliance and a decrease in accident rates.

Certification

  • AHIP (America's Health Insurance Plans)
  • Life and Health Insurance License - Pennsylvania Department of Insurance.
  • Life and Health Insurance License - Maryland Department of Insurance.
  • Life and Health Insurance License - Virginia Department of Insurance.
  • Life and Health Insurance License - South Carolina Department of Insurance.
  • CPR/AED Certification American Heart Association
  • First Aid Certification American Heart Association
  • OSHA Certified - 511

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Licensed Health Insurance Agent

GarityAdvantage
04.2024 - Current

Warehouse Associate

Amazon
10.2023 - Current

Safety Coordinator

Martin's Famous Pastry Shoppe Inc.
09.2022 - 09.2023

Bachelor of Science - Accounting

Southern New Hampshire University

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Jessica Keefer