JESSICA LAGEMAN
PITTSBURGH
Overview
15
15
years of professional experience
Work History
PRACTICE MANAGER
SEWICKLEY UROLOGY ASSOCIATES
10.2015 - Current
- Streamlined patient scheduling processes to enhance operational efficiency.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Developed and implemented staff training programs to improve performance and compliance.
- Coordinated implementation of electronic health record systems, enhancing data accessibility and reporting capabilities.
- Oversaw regulatory compliance, ensuring adherence to healthcare laws and standards.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Managed financial operations, including budgeting and revenue cycle management, ensuring accuracy.
- Collaborated with clinical teams to optimize workflow and enhance patient care delivery.
- Led initiatives to improve patient satisfaction scores by refining service protocols.
- Resolved patient inquiries and complaints efficiently, enhancing overall satisfaction.
- Educated patients on pre and post-operative care.
- Worked closely with physician staff to schedule all surgeries and testing for patients.
- Provided exceptional pre-and post-operative care to patients undergoing various urological surgeries.
- Developed educational materials for patients on topics such as bladder health, prostate cancer prevention, and pelvic floor exercises.
- Led initiatives to improve patient satisfaction scores through enhanced communication practices.
Front Office Staff Member
Valley Urological Associates
01.2011 - 10.2015
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between patients and medical staff to ensure smooth operations.
- Oversaw daily front office operations, ensuring compliance with health regulations and policies.
- Enhanced patient satisfaction by providing exceptional front office services and addressing inquiries promptly.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Processed insurance verifications and maintained up-to-date patient records for compliance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Bachelor of Science - Biological Sciences
Capital University
Columbus, Ohio, OHSkills
- Problem solving skills
- Healthcare practice management
- Collaboration and Teamwork
- Workflow management
- Problem- solving skills
- Workflow efficiency
- Patient relations
- Time management and motivation
- Excellent Organizational and critical thinking skills
- Medical billing and coding
- Electronic health records
- Staff development
- Managing files and records
- Insurance referral facilitation
- Critical thinking
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Timeline
PRACTICE MANAGER
SEWICKLEY UROLOGY ASSOCIATES
10.2015 - Current
Front Office Staff Member
Valley Urological Associates
01.2011 - 10.2015
Bachelor of Science - Biological Sciences
Capital University