Jessica Landon
Allentown
Summary
Administrative Specialist with a focus on optimizing office functions and enhancing operational efficiency. Streamlined workflows and standardized procedures, resulting in improved accuracy and reduced errors. Successfully facilitated team training sessions and safety initiatives, fostering a collaborative and high-performing work environment.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Kuehne+Nagel
Alburtis
2021.11 - Current
- Orchestrated weekly orientation sessions for new staff, facilitating company policy training and executing all mandatory hiring documentation.
- Managed employment documentation and record-keeping, ensuring compliance and organization of personnel files.
- Streamlined administrative workflows, resulting in improved operational accuracy and reduced documentation errors.
- Standardized operational procedures, enhancing workflow precision and efficiency across the department.
- Directed safety and engagement initiatives through committee leadership, enhancing workplace security and collaboration.
- Conducted QHSE audits and staff training, ensuring adherence to safety and environmental standards.
Warehouse Associate
Home Depot Distribution
Breinigsville
2021.03 - 2021.09
- Met or exceeded productivity targets while ensuring adherence to quality and safety standards.
- Prepared orders for shipment by efficiently picking, packing, and labeling merchandise, ensuring accurate and timely delivery.
- Collaborated with team members to achieve daily targets, contributing to smooth operations and timely task completion.
QC Auditor
Abacus
Bethlehem
2020.11 - 2021.03
- Conducted thorough audits of quality control processes and documentation.
- Inspected items against standards to ensure compliance with regulatory requirements.
- Reviewed and analyzed product specifications for compliance with standards.
- Collaborated with production teams to ensure adherence to quality guidelines.
- Maintained detailed audit records, serving as a resource for future reference and analysis.
Customer Service Lead
Sequential Technology International
Bethlehem
2017.03 - 2020.11
- Promoted to customer service team leader for demonstrating enthusiasm and maintaining composure in challenging situations.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Resolved complex issues and provided timely solutions, enhancing overall customer satisfaction.
- Trained and mentored new team members to improve performance and job expertise.
Item Selector
C&S Wholesale Grocers Inc.
Bethlehem
2016.06 - 2016.12
- Selected items efficiently from warehouse shelves using handheld scanners.
- Enhanced order accuracy through careful selection and verification of items per pick tickets.
- Organized and maintained accurate inventory records for timely order fulfillment.
- Collaborated with team members to streamline picking processes and reduce delays.
- Adapted to varied work schedules, contributing to team objectives during busy seasons and staff shortages.
Education
High School Diploma -
Emmaus High School
Emmaus, PASkills
- Data management
- Documentation and recordkeeping
- Data organization
- Data entry
- Customer Service
- Client communication
- Team Collaboration
- Multitasking and time management
- Attention to detail
- Verbal communication
- Adaptability
Timeline
Administrative Specialist
Kuehne+Nagel
2021.11 - Current
Warehouse Associate
Home Depot Distribution
2021.03 - 2021.09
QC Auditor
Abacus
2020.11 - 2021.03
Customer Service Lead
Sequential Technology International
2017.03 - 2020.11
Item Selector
C&S Wholesale Grocers Inc.
2016.06 - 2016.12
High School Diploma -
Emmaus High School