Jessica Lockwood
Stroudsburg
Summary
Talented dispatcher and manager with a proven track record in coordinating assignments and providing support to both personnel and clients. Consistently achieving objectives, adaptable and able to navigate through last-minute changes. Excellent communication skills, conveying information clearly and possessing exceptional recordkeeping abilities. Reliable candidate prepared to take on challenges by utilizing problem-solving and task prioritization skills to contribute to the success of the team. Dedication is evident through strengths in customer service, time management, and trend tracking. Troubleshooting problems and developing effective solutions are key strengths. Excel in verbal and written communication, fostering positive relationships and consistently surpassing goals.
Overview
23
23
years of professional experience
Work History
Store Manager
Acadia Canna
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Saleswoman
Stogies
06.2024 - 12.2024
- Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
- Researched industry trends, incorporating innovative ideas into retail spaces for a competitive edge.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Dispatcher
Pocono Cab Co
08.2022 - 06.2024
- Maintained customer expectations of sourcing and on-time delivery
- Handled incoming calls from customers requesting service or reporting problems with existing orders
- Resolved customer issues by addressing questions and providing available services
- Accomplished daily work targets by efficiently coordinating resources and scheduling crews
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Coordinated logistics for field units, optimizing routes for faster response times.
DRIVER
Pocono Cab Co
07.2018 - 02.2019
- Interacted with customers to build friendly, professional rapport
- Demonstrated initiative to follow through on assigned tasks without supervision
- Completed required paperwork timely, such as logbooks, receipts, and inspection reports
- Resolved customer issues quickly to prevent dissatisfaction
Assistant Store Manager
Turkey Hill Minit Market
08.2017 - 07.2018
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Assistant store Manager
Family Dollar
01.2016 - 07.2017
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Collaborated with store manager to meet revenue goals
- Coordinated solutions to resolve escalated customer service issues
- Oversaw expenses, deposits and receipts to support recordkeeping
- Enforced employee adherence to company practices, policies and procedures
- Managed daily store operations to ensure smooth functioning and customer satisfaction
- Trained new employees on store policies, procedures, and product knowledge
Customer Service Representative
NCI
11.2012 - 02.2014
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered inbound calls to handle various concerns, set appointments and close sales
- Met personal, team and company goals in customer service environment
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Managed difficult customer situations with professionalism and empathy
Customer Service Representative
Synergy Solutions
12.2010 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Electronics & Radar Technician
US Army
05.2002 - 02.2005
- Collaborated with other technicians to troubleshoot and resolve technical issues
- Performed routine maintenance on radar equipment to ensure optimal functionality
- Kept detailed records of all maintenance performed on radar systems
- Ensured proper calibration of all radar equipment before each shift
- Worked as a member of a team to get tasks done efficiently and effectively
Education
Diploma -
E Stroudsburg HS - South
E. Stroudsburg, PATechnical Diploma - Electronics
MCAVTS
Bartonsville, PATechnical certification - 35D RadaR Technician
US Army
Fort Gordon, GASkills
- Communication
- Adaptability in the face of adversity
- Flexibility
- Problem-solving
- Technical skills
- Integrity
- Teamwork
- Leadership
- Organization
- Compliance
- Strategic Planning
- Dedication
Timeline
Store Manager
Acadia Canna
12.2024 - Current
Saleswoman
Stogies
06.2024 - 12.2024
Dispatcher
Pocono Cab Co
08.2022 - 06.2024
DRIVER
Pocono Cab Co
07.2018 - 02.2019
Assistant Store Manager
Turkey Hill Minit Market
08.2017 - 07.2018
Assistant store Manager
Family Dollar
01.2016 - 07.2017
Customer Service Representative
NCI
11.2012 - 02.2014
Customer Service Representative
Synergy Solutions
12.2010 - 10.2012
Electronics & Radar Technician
US Army
05.2002 - 02.2005
Technical Diploma - Electronics
MCAVTS
Technical certification - 35D RadaR Technician
US Army
Diploma -
E Stroudsburg HS - South
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