Jessica Markward
Lancaster
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overall a motivated, loyal, and dedicated employee.
Overview
5
5
years of professional experience
Work History
Power, Speaker, Custom Cable Supervisor
Clair Global Product
Lancaster
08.2025 - Current
- Leads team in performing routine quality checks on finished products.
- Collaborates with engineering teams to implement process improvements.
- Documents manufacturing processes to maintain compliance with industry standards.
- Assists in troubleshooting mechanical issues during production runs.
- Facilitates communication between departments to enhance workflow efficiency.
- Collaborates with engineering teams on design changes or modifications as required.
- Monitors inventory levels for spare parts and materials necessary for production operations.
- Trains new technicians on use of machinery, safety protocols, and best practices.
- Investigates problems during production runs to determine cause and recommend corrective action.
- Supervises a team of 12 technicians, providing guidance and direction when needed.
- Establishes standard operating procedures for various production tasks.
- Resolves any customer complaints regarding defective products or services promptly.
- Evaluates final products for quality and compliance with product standards.
- Manages inventory of raw materials and supplies, ensuring availability for production.
- Assists engineers in developing, building or testing prototypes or new products.
- Plans work assignments according to worker performance, machine capacity or anticipated delays.
- Studies operations to establish standard production rate or improve efficiency.
- Analyzes, estimated or reported production costs.
- Creates or interpreted engineering drawings, schematic diagrams or blueprints.
Cable Manufacturing Lead
Clair Global Product
Lancaster
10.2022 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory of tools and materials for efficient job completion.
- Monitored inventory levels and coordinated supply orders as needed.
Cable Manufacturing Technician
Clair Global Product
Lancaster
09.2022 - 10.2022
- Operated machinery for assembling and testing electronic products.
- Conducted quality inspections to ensure product standards were met.
- Collaborated with team members to troubleshoot production issues.
- Followed safety protocols to promote a safe working environment.
- Maintained inventory of tools and materials for manufacturing processes.
- Documented production data and reported discrepancies to supervisors.
- Participated in continuous improvement initiatives to enhance workflow efficiency.
- Used hand tools, power tools and measurement devices to perform production operations.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Troubleshot problems with equipment, devices or products.
Produce Department Manager
Stauffers of Kissel Hill
Lancaster
12.2021 - 09.2022
- Trained and coached new team members.
- Replenished, rotated and culled displays several times daily.
- Participated in quarterly inventory counts and conducted inventories.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Received produce deliveries and unloaded produce.
- Trimmed, washed and bundled produce.
- Assisted customers with produce questions and special orders.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Maintained department equipment and advised general manager of equipment repair needs.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Produce Departement Assistant Manager
Stauffers of Kissel Hill
Lancaster
02.2021 - 12.2021
- Same responsibilities as the role of Produce Manager
Education
Successful Supervision - Successful Supervision
Cargas
09.2025 - 10.2025
Dale Carnegie - Dale Carnegie Leadership Training
Dale Carnegie
05.2022 - 06.2022
Penn Manor High School
Lancaster , PASkills
- Quality control analysis
- Purchasing and planning
- Display creation
- Retail management background
- Inventory counting
- Coaching and mentoring
- Issue and conflict resolution
- Technical troubleshooting
- Team leadership
- Supply chain coordination
- Problem solving
- Effective communication
- Time management
- Employee training
- Critical thinking
- Confidence building
- Subject matter expertise
- Engaging presence
- Relatable examples
- Confident body language
- Analytical skills
Timeline
Successful Supervision - Successful Supervision
Cargas
09.2025 - 10.2025
Power, Speaker, Custom Cable Supervisor
Clair Global Product
08.2025 - Current
Cable Manufacturing Lead
Clair Global Product
10.2022 - 08.2025
Cable Manufacturing Technician
Clair Global Product
09.2022 - 10.2022
Dale Carnegie - Dale Carnegie Leadership Training
Dale Carnegie
05.2022 - 06.2022
Produce Department Manager
Stauffers of Kissel Hill
12.2021 - 09.2022
Produce Departement Assistant Manager
Stauffers of Kissel Hill
02.2021 - 12.2021
Penn Manor High School