Jessica Garcia Martinez
Philadelphia,PA
Summary
Bilingual (English/Spanish) individual passionate team player with a knack for building productive working relationships, 2 years of warehouse experience and machine operation, 1 year of forklift experience, almost 6 years security experience, over 8 years of retail experience, upbeat and flexible, high-achiever, reliable and friendly, outgoing and efficient with the capacity to multi-task at any pace and in any environment, service focused, self-directed, and self-motivated when working independently, great work ethic and time management skills. A solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
16
16
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia, PA
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Home Health Aide
Help@Home
09.2021 - 10.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Scheduled and coordinated medical appointments.
Expander Technician /Forklift Operator
Cellofoam
08.2017 - 07.2019
- Started as a Quality Technician and had to keep close attention to quantity and quality of production, measured and weighed foam products, was promoted to Expander Technician and Forklift operator after a year of working, expansion consisted of transporting Polymeric beads from receiving to stock to the expander for processing, filled an average of 3 to 6 bags of beads a night, processing 3 to 12 sacks a night depending on the recipes, communicated operations and tasks to the supervisor, recorded productivity, troubleshooted any mechanical issues with the expander when needed.
- Manager – Walt
- 3rd Shift Supervisor – Gerard Garcia
- Cellofoam – (407)888-4667
Security Officer
U.S. Security Associates Inc.
Philadelphia, PA
08.2015 - 04.2017
- Started as a Security Officer enforcing hospital policies and procedures, promoted to Command Security Officer after a year, processed up to 15 associate badges providing badges and access to the hospital, built a trusting environment and relationship with all, kept clear communication and awareness with fellow security officers and hospital personnel, monitored security cameras, played back and recorded footage when needed.
- Site – St. Christopher’s Hospital for Children
- Manager – Victor Lay
- Site Manger – John Lewis
- U.S. Security Associates Inc. – (215)885-9400
Department Manager/Key Holder
Modell’s Sporting Goods
Philadelphia, PA
10.2009 - 05.2015
- Started as a Cashier and Sales Floor Associate, processed an average of 50 transactions a day in a timely manner, answered customer questions, addressed problems and complaints in person and via telephone, was promoted to Department Manager of Sporting Goods and Key Holder, opened and closed the store, counted cash drawers and made deposits and withdrawals, maintained visually appealing and effective displays for the entire store, educated customers on product quality, value, style, and service offerings that best fit their personal needs, remained knowledgeable on current market and product trends to effectively answer customer questions, communicated merchandise needs and issues to management, built exercise equipment providing my own personal tools, built professional relationships with customers, peers, and upper management.
- General Manager – John Baggett
- Assistant Manager – Benjamin Williams
- Modell’s Sporting Goods – (215)924-1866
Education
Associate in Automotive Technology - Automotive Technology
Lincoln Technical Institute
Philadelphia, PA01.2007
High School Diploma -
Kensington High School
Philadelphia, PA01.2002
Skills
- Security Officer
- Inventory Control Procedures
- Active Listening Skills
- Organized
- Time management
- Detailed oriented
- Multi-tasker
- Proficient on Microsoft
- FLUENT IN SPANISH
- Security screenings
- De-escalation techniques
- English fluency
- Building lockdown coordination
- Alarm monitoring
- Identification verification
- Security camera monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
11.2022 - Current
Home Health Aide
Help@Home
09.2021 - 10.2022
Expander Technician /Forklift Operator
Cellofoam
08.2017 - 07.2019
Security Officer
U.S. Security Associates Inc.
08.2015 - 04.2017
Department Manager/Key Holder
Modell’s Sporting Goods
10.2009 - 05.2015
Associate in Automotive Technology - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Kensington High School
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