Jessica Matthews
Harrisburg
Summary
Dynamic professional with a strong background in education and sales, notably at Central Dauphin School District. Expert in behavior management and fostering positive relationships, I excel in supporting students with special needs. Highly organized and effective communicator, I deliver tailored assistance that enhances learning outcomes and promotes a nurturing environment.
Overview
27
27
years of professional experience
Work History
Computer Lab Paraprofessional
Central Dauphin School District
04.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch and academic enrichment, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Helped students work effectively by making sure they had functional Chromebooks.
- Organized and maintained Chromebook carts.
- Assisted teachers with various tasks when needed.
Business Sales Representative
Comcast Business
12.2022 - 04.2023
- Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Worked closely with small to medium business owners to ensure they had the technology to run their business effectively.
- Created and built rapport with customers to build trust.
Learning Support Paraprofessional
Central Dauphin School District
09.2021 - 12.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch and academic enrichment, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Established supportive and nurturing relationships with students of diverse backgrounds.
- Organized with teachers to develop individual education plans to foster long term growth.
- Organized and prepared learning and instructional materials for teacher and student use.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
In-Home Daycare Provider
Self/ Jess's Daycare
08.2014 - 03.2020
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.
- Developed individualized care plans for each child to address their unique needs and learning style.
- Facilitated creative playtime opportunities by providing a variety of toys, games, art materials, and sensory exploration stations catered to different age groups.
- Collaborated with parents to discuss their child''s progress and share feedback on developmental milestones.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Administered first aid and managed minor injuries or illnesses following established health protocols.
- Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
- Implemented positive discipline strategies to guide children towards appropriate behavior choices.
- Managed daily administrative tasks such as attendance records, incident reports, and parent communication logs.
- Organized engaging field trips and group outings to enhance hands-on learning experiences outside the home environment.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Logged information regarding naps, feedings, and any medications administered.
Restaurant Manager/ Bartender
Paxtang Grill
02.1998 - 05.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZ12-2024
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Highly organized
- Positive attitude
Timeline
Computer Lab Paraprofessional
Central Dauphin School District
04.2024 - Current
Business Sales Representative
Comcast Business
12.2022 - 04.2023
Learning Support Paraprofessional
Central Dauphin School District
09.2021 - 12.2022
In-Home Daycare Provider
Self/ Jess's Daycare
08.2014 - 03.2020
Restaurant Manager/ Bartender
Paxtang Grill
02.1998 - 05.2017
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
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