Jessica Miller
Reading
Summary
With 19 years of customer service. I am Dedicated Security Officer with extensive experience at Allied Universal Security Services, recognized for superior customer service and complex problem-solving skills. Proven ability to maintain safety through vigilant patrol operations and effective risk assessment. First aid certified, ensuring a secure environment while addressing visitor needs and enhancing overall facility safety.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
11.2021 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of every person entering and exiting the facility to eliminate unauthorized visitors.
- Used wands, xray machine and metal detectors to screen people before they entered the facility.
Security Officer
Security Guards Inc.
07.2017 - 08.2021
- Patrolled and monitored premises.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier
Unclaimed Freight Furniture
01.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
GED -
Arbor Career Center 2009
Reading, PASkills
- First aid certified
- Superior customer service
- Patrol operations
- Complex Problem-solving
- General security
- Detail-oriented
Customer service awards.
I have awards for customer service, retail, and marketing and sales. I also have a certificate from Vo-Tech for a Leadership Academy, which I attended in Anaheim, California.
Volunteered at a Christian Summer Camp (City Light Ministry) for 3 summers.
- Run or assist with recreational activities like sports, crafts, swimming, or hiking
- Help campers learn teamwork, perseverance, and confidence
- Integrate spiritual lessons into activities when possible
Timeline
Security Officer
Allied Universal Security Services
11.2021 - 03.2023
Security Officer
Security Guards Inc.
07.2017 - 08.2021
Cashier
Unclaimed Freight Furniture
01.2015 - 06.2017
GED -
Arbor Career Center 2009
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