Jessica Morrison
Secane
Summary
Dynamic Income Maintenance Caseworker with the Commonwealth of Pennsylvania, skilled in data analysis and conflict resolution. Successfully managed a diverse caseload, ensuring access to essential services for vulnerable populations. Fluent in Russian, I excel in communication and cultural understanding, fostering trust and collaboration in a multicultural environment.
Overview
14
14
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
03.2014 - Current
- Determined if applicants met eligibility for public assistance programs.
- Managed a rolling caseload of 30-100 clients, addressed their unique needs with patience and compassion while also remaining professional
- Coordinated with hospital social workers to ensure Pennsylvania's most vulnerable residents receive access to healthcare and food assistance through Medicaid and SNAP programs.
- Responded to emergencies while remaining calm and effective under pressure.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Developed individual plans for self-sufficiency.
- Made referrals to appropriate services.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Analyzed and followed government policy guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Coordinated with hospital social workers to ensure Pennsylvania's most vulnerable residents receive access to healthcare and food assistance through Medicaid and SNAP programs.
- Responding to emergencies while remaining calm and effective under pressure.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
In-Home Childcare Provider
Prasanna Krishnan and Kartik Hosanager
04.2012 - 03.2014
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported preschool aged child through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Beyond child care, I was entrusted with such tasks as travelling to renew the child's Indian passport at the Indian consulate in New York City, scheduling and transporting to appointments and other personal-assistant type responsibilities
Education
Bachelor of Arts - English Major, Russian Minor, Graduating Cum Laude
Temple University
Philadelphia, PA05-2012
Skills
- Fluent in Russian
- Excellent communication skills
- Conflict resolution and ability to deescalate
- Data analysis
- Time management
- Ability to read, comprehend and implement complicated government policy
- Ability to understand and respect different cultures due to having lived abroad for most of my childhood and now working in a multicultural community in Philadelphia
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
03.2014 - Current
In-Home Childcare Provider
Prasanna Krishnan and Kartik Hosanager
04.2012 - 03.2014
Bachelor of Arts - English Major, Russian Minor, Graduating Cum Laude
Temple University