Jessica Moyer
Philadelphia
Summary
Experienced and passionate brewery professional with years of hands-on experience in brewing and beertending. Known for exceptional customer service skills and a strong ability to work collaboratively in team settings. Dedicated to creating memorable experiences for guests while promoting a love for craft beer. Seeking a beertending position, but open to supervisory roles where my leadership experience and deep knowledge of brewery operations can contribute to the success of the team and the brewery.
Overview
8
8
years of professional experience
Work History
Account Manager
Fobesoft
San Diego
03.2023 - Current
- Managed a portfolio of 80+ key accounts, ensuring high levels of customer satisfaction and retention.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Provided training and guidance to new Account Managers.
- Prepared monthly financial statements for each account.
- Identified customer needs by asking questions and advising on best solutions.
Tasting Room Manager
Alesmith Brewery
San Diego
09.2019 - 03.2023
- Assisted with developing marketing campaigns to promote new beer or upcoming events.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed cash handling duties including opening and closing registers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided exceptional customer service to create a positive experience for guests.
General Manager
Breakfast Republic
San Diego
03.2017 - 09.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Art
The Art Institute of Philadelphia
Philadelphia, PA01-2010
Skills
- Customer relationships
- Conflict resolution
- Time management
- Problem solving
Timeline
Account Manager
Fobesoft
03.2023 - Current
Tasting Room Manager
Alesmith Brewery
09.2019 - 03.2023
General Manager
Breakfast Republic
03.2017 - 09.2020
Art
The Art Institute of Philadelphia