Jessica Segura
Exton
Summary
Experienced professional with proven relationship-building and time management skills in fast-paced restaurant environments, with solid background in foodservice industry. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server
Chophouse Grille
Exton
02.2025 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Brickside Grille
Eagleville
09.2024 - 02.2025
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers of daily specials and signature menu items.
Server
Cheesecake Factory
Philadelphia
03.2021 - 06.2023
- Managed High Volume customer experience.
- Efficiently managed high-volume orders, boosting customer satisfaction and sales.
- Maintained meticulous accuracy in order processing and payment handling.
- Fostered a collaborative team environment, enhancing overall service quality.
- Championed a customer-first approach, significantly elevating dining experience.
- Cultivated a supportive team atmosphere, boosting morale and productivity.
- Implemented innovative service strategies that improved customer engagement.
Bartender
Wet Willies
Miami Beach
02.2018 - 10.2020
- Efficiently managed bar operations, boosting customer satisfaction through speedy service.
- Enhanced bar efficiency, leading to increased customer satisfaction and repeat business.
- Streamlined beverage service operations, ensuring accuracy and promptness in order delivery.
- Implemented innovative cocktail recipes, attracting a diverse clientele and boosting sales.
- Monitored inventory and customer preferences to optimize stock levels and reduce waste.
Bartender
Ale House
Miami
02.2015 - 12.2017
- Managed bar operations effectively, increasing customer satisfaction and sales.
- Trained new staff, fostering a skilled and collaborative team environment.
- Engaged proactively with guests, ensuring a memorable and personalized service experience.
- Increased bar efficiency, elevating sales and customer satisfaction.
- Fostered an engaging bar atmosphere that encouraged customer interaction and loyalty.
- Cleaned and organized the bar area in keeping with the restaurant's philosophy, culture, and standards of excellence.
Education
marketing management -
Temple University
philadelphia05-2027
Skills
- Mixology
- Inventory management
- Bar atmosphere
- Upselling
- Customer service
- Organization
- Customer engagement
- Beverage knowledge
- Quality control
- Speedy service
- Innovative cocktails
- Prompt order delivery
- High Volume experience
- Guest satisfaction
Languages
- English
- Spanish
Timeline
Server
Chophouse Grille
02.2025 - Current
Server
Brickside Grille
09.2024 - 02.2025
Server
Cheesecake Factory
03.2021 - 06.2023
Bartender
Wet Willies
02.2018 - 10.2020
Bartender
Ale House
02.2015 - 12.2017
marketing management -
Temple University