Jessica Palakovich
Rochester
Summary
Results-driven team member with extensive experience in optimizing workflows and training staff in high-pressure environments. Demonstrated success in enhancing customer satisfaction and staff performance through effective decision-making and problem-solving strategies. Regularly assists manager with ordering and inventory.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Starbucks Barista
Giant Eagle
Cranberry
2023.08 - Current
- Managed customer orders and ensured timely service during peak hours.
- Handled cash transactions accurately at the register and processed payments.
- Assisted in training new baristas on beverage preparation techniques.
- Stocked inventory and replenished supplies to support daily operations.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Manager
Fox's Pizza Den
Freedom
2019.11 - 2023.07
- Managed daily operations and ensured efficient workflow at busy pizza restaurant.
- Trained and supervised staff on food preparation and customer service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Pizza Cook
Fox's Pizza Den
Freedom
2016.08 - 2019.11
- Operated pizza ovens and cooking equipment efficiently and safely.
- Collaborated with team members to fulfill customer orders promptly.
- Ensured cleanliness of workstations and kitchen areas throughout shifts.
Education
Master of Science - Aviation Management
Southern Illinois University, Carbondale
Carbondale, IL2023-05
Bachelor of Science - Aviation Management
Southern Illinois University, Carbondale
Carbondale, IL2022-05
Associate of Applied Science - Aerospace Management
Community College of Beaver County
Monaca, PA2020-12
High School Diploma -
Freedom Area High School
Freedom2018-06
Skills
- Exceptional customer service
- Team collaboration
- Problem solving
- Inventory management
- Decision-making
- Workflow optimization
- Staff management and development
Certification
- Private Pilot's License
- Instrument Rating
Timeline
Starbucks Barista
Giant Eagle
2023.08 - Current
Manager
Fox's Pizza Den
2019.11 - 2023.07
Pizza Cook
Fox's Pizza Den
2016.08 - 2019.11
Master of Science - Aviation Management
Southern Illinois University, Carbondale
Bachelor of Science - Aviation Management
Southern Illinois University, Carbondale
Associate of Applied Science - Aerospace Management
Community College of Beaver County
High School Diploma -
Freedom Area High School