Summary
Work History
Education
Skills
Timeline
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Jessica Polski

Latrobe

Summary

Adept at managing complex office tasks and providing exceptional customer service, I honed my skills at Westmoreland County, mastering digital file management and fostering strong client relationships. My proactive approach and ability to multitask have consistently improved operational efficiency and client satisfaction, showcasing my commitment to excellence and teamwork.

Work History

District Court Secretary

Westmoreland County
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.

Server/ Bartender

Marino's American Eatery
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Communications

De Anza College
Cupertino, CA

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Calendar management
  • Schedule management
  • Complex Problem-solving
  • Multi-line phone systems
  • Payroll processing
  • Supply ordering
  • Payroll administration
  • Mail distribution
  • Appointment coordination
  • Digital file management
  • Administering payroll
  • Meeting coordination

Timeline

District Court Secretary

Westmoreland County

Server/ Bartender

Marino's American Eatery

Communications

De Anza College

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Jessica Polski