Jessica Raber

Developed and implemented exercise programs tailored for emergency responders and community members to enhance readiness and response capabilities.

• Design and facilitate workshops, Table Tops, Functionals, And full-scale exercise
• Collaborated with local agencies to improve emergency response efficiency.
• Evaluate emergency response plans for diverse community situations.
• Analyzed risk assessments to identify potential hazards in the area.
• Coordinated with state and federal agencies, including FEMA, to obtain necessary resources in support of emergency operations.
• Identified gaps in existing regulations that need revision or enhancement.
• Collaborated with team members to meet project objectives and deadlines, ensuring successful execution of emergency response initiatives.

• Coordinated service requests for equipment repairs and maintenance.
• Scheduled technician assignments based on availability and urgency to optimize response times.
• Managed customer inquiries through phone and email communications.
• Updated service records in dispatch software to maintain accurate and current service documentation.
• Collaborated with field technicians to ensure timely service delivery.
• Worked closely with lead technicians to handle scheduling, follow-ups and recalls.
• Prioritized tasks and managed project adjustments to ensure efficient handling of high-volume service dispatching.
• Monitored technician's progress and updated job status in the system.

• Managed daily office operations and ensured efficient administrative support.
• Coordinated scheduling and logistics for team meetings and client appointments.
• Managed scheduling processes to ensure efficient allocation of resources and calendar events.
• Trained new staff on office procedures and company policies to enhance productivity.
• Procured necessary supplies and equipment to ensure sufficient inventory levels.
• Delivered customer service by addressing inquiries and resolving issues efficiently.
• Implemented filing systems and organized documents for easy retrieval and reference.
• Maintained confidential records relating to personnel matters.
• Monitored office budget and tracked expenses to maintain financial accountability.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Recorded and processed daily invoices using in-house accounting software.
• Created spreadsheets in Excel to track data such as vacation requests, sick days.
• Organized company events including holiday parties, team building activities.
• Assisted in recruiting, onboarding and training new employees.
• Delegated work to staff, setting priorities and goals.
• Addressed customer complaints and provided timely responses to inquiries.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Monitored employment practices to maintain compliance with laws.
• Analyzed data from various sources to identify trends and recommend actionable improvements.
• Developed effective communication strategies between departments within the organization.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.

• Trained and mentored kitchen staff on food preparation and safety standards to enhance team compliance and performance.
• Trained new kitchen staff on proper food handling techniques and safety regulations.
• Developed menus that aligned with seasonal ingredients and customer preferences.
• Managed inventory to ensure availability of high-quality ingredients at all times.
• Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
• Streamlined workflows to optimize food preparation and minimize waste, improving kitchen efficiency.
• Implemented food safety protocols to maintain compliance with health regulations.
• Monitored kitchen equipment maintenance to prevent operational disruptions.
• Inspected equipment regularly to identify necessary repairs or replacements.
• Developed and implemented kitchen policies, procedures, and quality standards to ensure consistent product quality and safety.
• Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
• Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.

• Coordinated timely meal preparation during peak service hours to maximize customer satisfaction.
• Prepared and cooked diverse menu items in a fast-paced kitchen environment.
• Supervised kitchen staff to ensure adherence to food safety standards.
• Trained new cooks on cooking techniques and kitchen protocols to enhance team productivity.
• Managed inventory and ordered supplies to ensure uninterrupted kitchen operations.
• Collaborated with front-of-house staff to coordinate meal service efficiently.
• Completed workstation set up and break down, properly disposing of leftover food.

• Provided friendly and efficient service to customers at bakery and grill.
• Took accurate customer orders and relayed them to kitchen staff to facilitate timely meal preparation.
• Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
• Checked back with customers during meal service to confirm satisfaction and address any issues.
• Addressed concerns quickly to improve customer experience.
• Maintained cleanliness of dining area and ensured a welcoming atmosphere.
• Assisted in food preparation during busy shifts to support kitchen team.
• Collaborated with teammates to enhance service flow during peak hours.
• Handled cash transactions and processed payments with precision.