Jessica Redmond, DMFT LPC
Avondale
Summary
Empathetic Culturally Competent Mental Health Therapist with talents in providing effective therapeutic exercises, treatments and modalities to clients of varying ages. Proficient in Microsoft Office and other Client Database Systems. Encouraging and motivational with superb communication (verbal and written) and organizational traits.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Outpatient Supervisor
Child Guidance Resource Center
08.2022 - Current
- Promoted a culture of accountability within the department by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
- Served as a liaison between clients, families, providers, and other healthcare professionals, ensuring seamless coordination of services across departments.
- Implemented quality improvement initiatives, such as routine audits and evaluations, to continually enhance patient care standards.
- Developed strong relationships with local providers, resulting in increased referrals and revenue growth for the outpatient department.
- Implemented evidence-based practices and protocols to ensure the delivery of high-quality outpatient services.
- Ensured compliance with all regulatory standards, maintaining a safe and secure environment for both patients and staff.
- Coordinated continuing education opportunities for staff members, keeping the team up-to-date on best practices in outpatient care management.
- Streamlined appointment scheduling processes to minimize cancellations and no-shows, maximizing clinic productivity.
- Enhanced patient satisfaction by streamlining outpatient processes and implementing efficient scheduling systems.
Outpatient Therapist
Child Guidance And Resource Center
04.2020 - Current
- Individual/Family Counseling/Parent Education
- Case management
- Collaborate with other providers (Children & Youth, D&A, Schools, In-House Mental Health Providers)
- Psychosocial Assessments
- Developed treatment plans to address individual client needs.
- Introduced meditation, guided imagery, and breathing techniques to clients and families.
- Quickly built trust and rapport with clients to facilitate growth.
- Maintained records of each patient and kept up-to-date on progress.
Family Base Therapist
Child Guidance And Resource Center
04.2019 - 04.2020
- Family/Individual counseling
- Case management
- Assist children and families in reducing the need for psychiatric hospitalization or out of home placement
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
Assistant Director
Jewish Family & Children's Service
07.2016 - 08.2018
- Trains and certifies incoming foster parents in order to meet office growth goals
- Develop recruitment activities and events and delegate to teams.
- Supervise all staff within the office to assure compliance with all laws and regulations
- Regularly provide support and supervision to all team leaders
- Participate in meetings with PCCYFS and County Children and Youth Agencies to represent JFCS’s interests and ensure that JFCS takes a leadership position among provider agencies in the ongoing reform of policy and practice within the local child welfare community.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Team Leader
Jewish Family And Children's Services
08.2008 - 07.2016
- Advising and consulting with employees on clinical and case management issues
- Taking responsibility for employees’ cases in their absence, when necessary
- Assuring compliance with child welfare regulations of agency, county, state, and accreditation bodies
- Met at least monthly with supervisory colleagues to improve forms, worker accountability, and other departmental issues
- Assumed responsibility for in-service staff training
- Responsible for the annual evaluation of employees
- Performs other duties as assigned by immediate supervisor and other management staff as requested.
- Mentored and guided employees to foster proper completion of assigned duties.
Foster Care Case Manager
Jewish Family And Children's Services
05.2006 - 08.2008
- Attended proceedings and testified for reunification and permanent placement cases.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Acted as advocate for children in court settings.
- Referred families to shelters, legal resources and educational programs.
- Maintain on-going mutually supportive, professional collaboration with DHS, other county agencies, auxiliary services and community resources.
Dual Diagnosis Therapist
Gaudenzia/DRC
07.2003 - 03.2004
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Performed evaluations and assessments to recommend best treatment for individual clients.
- Maintains clinical responsibility for the counseling of clients who have a severe and persistent mental illness and substance abuse problems
- Provides diagnostic assessment, treatment planning and completes necessary updates as required
- Provide group therapy to partial and inpatient clients
Education
Doctorate of Arts - Marriage And Family Therapy
Eastern University
St. Davids, PA05.2021
Master of Arts - Community Clinical Counseling
Eastern University
Saint Davids, PA05.2008
Bachelor of Arts - Sociology And Criminology
Millersville University of Pennsylvania
Millersville, PA05.2003
Skills
- Psychosocial assessment
- Individual therapy
- Case management
- Clinical Documentation
- Treatment planning
- Family counseling
- Building client relationships
- Crisis Intervention
- Building rapport
- Discharge Planning
Affiliations
- American Psychological Association
Certification
- LPC - Licensed Professional Counselor
Timeline
Clinical Outpatient Supervisor
Child Guidance Resource Center
08.2022 - Current
Outpatient Therapist
Child Guidance And Resource Center
04.2020 - Current
Family Base Therapist
Child Guidance And Resource Center
04.2019 - 04.2020
Assistant Director
Jewish Family & Children's Service
07.2016 - 08.2018
Team Leader
Jewish Family And Children's Services
08.2008 - 07.2016
Foster Care Case Manager
Jewish Family And Children's Services
05.2006 - 08.2008
Dual Diagnosis Therapist
Gaudenzia/DRC
07.2003 - 03.2004
- LPC - Licensed Professional Counselor
Doctorate of Arts - Marriage And Family Therapy
Eastern University
Master of Arts - Community Clinical Counseling
Eastern University
Bachelor of Arts - Sociology And Criminology
Millersville University of Pennsylvania
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