Jessica Rivera
Allentown
Summary
Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 7 years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively.
Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Lehigh County Crisis Intervention
06.2024 - Current
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
Certified Peer Support Specialist
Peerstar LLC
02.2024 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Transported individuals to medical appointments and support meetings whenever needed.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
PA notary
City of Allentown
05.2021 - Current
- Adhered to all state laws pertaining to the practice of notary public services.
- Verified identity documents presented by customers using appropriate methods.
- Utilized advanced communication skills when dealing with customers or colleagues.
Outreach Coordinator
City limits Assembly of God
06.2012 - Current
Education
Lincoln technical institute
Allentown, Pa04.2010
Skills
- Critical Thinking
- Active Listening
- Communication
- Mental health awareness
- Substance abuse
- Recovery planning
- Resource navigation
- Family support
- Planning skills
- Recovery guidance
- Relationship cultivation
Certification
- Certified Peer specialist
- 988 crisis counselor
- Certified PA Notary
- Vehicle Safety and Emissions Inspector
Timeline
Certified Peer Support Specialist
Lehigh County Crisis Intervention
06.2024 - Current
Certified Peer Support Specialist
Peerstar LLC
02.2024 - Current
PA notary
City of Allentown
05.2021 - Current
Outreach Coordinator
City limits Assembly of God
06.2012 - Current
Lincoln technical institute
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