Jessica Rook
Shamokin
Summary
Dynamic and organized professional with extensive experience as a Receptionist at Mountain View Manor, excelling in telephone communication and scheduling. Proven ability to maintain confidentiality and manage high-stress situations effectively, ensuring a welcoming environment and positive visitor experiences. Skilled in data entry and document management, contributing to operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Mountain View Manor
Coal Township
07.2025 - 09.2025
Receptionist
Mountain View Manor
09.2024 - 12.2024
- Greeted and assisted visitors, providing a welcoming environment and ensuring positive first impressions.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained HIPPA.
- Greeted doctors in person and over the phone.
- Kept residents cool, calm and collected when up at front desk.
- Made announcements over the loud speaker system.
Customer Service Representative
Knoebels
04.2021 - 10.2024
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked with a software program called Skyware.
- Took reservations over the phone and in person.
- Handled cash and card information.
- Had the opportunity to close campground office.
Education
High School Diploma -
Shamokin Area School District
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Mail handling
- Document management
Timeline
Receptionist
Mountain View Manor
07.2025 - 09.2025
Receptionist
Mountain View Manor
09.2024 - 12.2024
Customer Service Representative
Knoebels
04.2021 - 10.2024
High School Diploma -
Shamokin Area School District