JESSICA SHAFFER
Nanticoke
Summary
- Proficient Shift Supervisor with expertise in staff supervision and training. Committed to effective communication and conflict resolution, ensuring safety and compliance within security operations.
- Results-driven professional with experience in security management and team leadership. Skilled in conflict resolution and problem-solving, with a proven track record of enhancing staff performance and maintaining safety standards.
- Dedicated Shift Supervisor delivering staff training, policy enforcement, and safety management. Known for strong problem-solving capabilities and effective communication, ready to enhance operational efficiency and support team success.
- Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
Mountain Top
01.2022 - Current
- Supervised security personnel during shifts to ensure compliance with safety protocols.
- Trained new security staff on protocols, procedures, and customer service expectations.
- Assisted in developing shift schedules to optimize staff coverage and resource allocation.
- Enforced company policies and procedures while maintaining a professional work environment.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
High School Diploma -
DALLAS HIGH SCHOOL
Dallas, PA06-2010
Skills
- Staff supervision
- Shift scheduling
- Security management
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Employee training
- Staff scheduling
- Schedule oversight
- Safety
- Workplace safety
- Policy enforcement
- Training and mentoring
- Staff education and training
Timeline
Shift Supervisor
Allied Universal Security Services
01.2022 - Current
High School Diploma -
DALLAS HIGH SCHOOL