Jessica Shainheit
NJCRIB
Feasterville-Trevose
1
Certification
9
years of professional experience
Results-driven insurance and operations professional with experience managing complex workers' compensation workflows, interpreting regulatory requirements, and collaborating with insurance carriers, agents, and internal stakeholders to resolve policy and compliance issues. Recognized for analytical thinking, relationship management, and balancing accuracy with efficiency in high-volume environments. Earned the Workers' Compensation Professional (WCP) designation through AMCOMP. Seeking opportunities in customer success, underwriting, insurance operations, or client relationship management.
Work History
Plan Risk Coordinator
3 Years 7 Months- Evaluate workers' compensation applications to ensure compliance with New Jersey Assigned Risk Plan regulations while maintaining accuracy in a high-volume environment.
- Review ownership structures, prior policy history, payroll classifications, and supporting documentation to determine appropriate risk classification.
- Partner with insurance carriers, agencies, and internal departments to resolve policy discrepancies and clarify coverage requirements.
- Interpret regulatory guidelines and identify issues requiring corrective action before policy issuance.
- Balance accuracy, turnaround time, and regulatory compliance while managing multiple priorities and strict deadlines.
- Serve as a trusted resource for agents and carriers by providing timely guidance on assigned risk procedures and application requirements.
Team Member
2 Years- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Collaborated with team members to ensure efficient operations and guest satisfaction.
Office Assistant
2 Years- Supported daily agency operations and assisted clients with policy-related inquiries.
- Coordinated communication between customers and internal departments to ensure timely issue resolution.
- Managed high volumes of emails, phone calls, and documentation while maintaining organization.
Manager
2 Years- Managed scheduling, inventory, staff coordination, and daily operations.
- Resolved customer concerns while maintaining high service standards.
Education
Associate of Liberal Arts
Skills
Insurance Operations
Workers' Compensation
Regulatory Compliance
Risk Evaluation
Policy Review
Client Relationship Management
Stakeholder Management
Cross-Functional Collaboration
Problem Resolution
Business Operations
Certification
- Workers' Compensation Professional (WCP)
- AMCOMP | 2026
Timeline
Plan Risk Coordinator
NJCRIB
01.2023 - CurrentRead More
Team Member
Harvest Seasonal Grill
01.2021 - 01.2023Read More
Office Assistant
Farmer's Insurance
01.2020 - 01.2022Read More
Manager
Brother's Pizza
01.2018 - 01.2020Read More
Mercer County Community College
Associate of Liberal Arts
Read More