Jessica Shovlin
Drums,PA
Summary
Dynamic professional with proven leadership skills at Valley Scoops and More, enhancing customer satisfaction and team collaboration. Streamlined operations as a Summer Office Assistant at Hazleton City Authority Water Department, showcasing strong organization and problem-solving abilities. Committed to fostering a positive work environment and continuous learning.
Overview
6
6
years of professional experience
Work History
Summer Office Assistant
Hazleton City Authority Water Department
05.2024 - Current
- Streamlined document processing for faster completion of tasks and projects.
- Assisted in daily operations, ensuring a smooth workflow and increasing overall productivity.
- Managed reception area, greeting clients professionally and directing them to appropriate staff members.
- Improved office efficiency by organizing and maintaining filing systems.
- Input data into spreadsheets and databases.
- Supported team members with various administrative tasks, promoting collaboration and efficiency.
Manager
Valley Scoops and More
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed daily cash flow by processing and recording all revenue, preparing deposits, and entering financial data into the accounting system to ensure accurate bookkeeping and financial reporting.
Education
Bachelor Of Mathematics -
Kutztown University of Pennsylvania
Kutztown, PA05-2026
Skills
- Problem-solving
- Effective communication
- Team collaboration
- Strong organization
- Positive attitude
- Leadership skills
- Willingness to learn
- Data entry
Timeline
Summer Office Assistant
Hazleton City Authority Water Department
05.2024 - Current
Manager
Valley Scoops and More
08.2019 - Current
Bachelor Of Mathematics -
Kutztown University of Pennsylvania
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