Jessica Sibbald
Millersville
Summary
Dedicated Patient Coordinator with extensive experience in streamlining patient care and enhancing administrative processes, driving improvements in patient satisfaction. Proficient in managing sensitive patient information with precision and confidentiality, ensuring compliance with industry standards. Strong communication skills facilitate effective collaboration with healthcare teams and patients, while the ability to thrive under pressure ensures optimal service delivery in fast-paced environments. Committed to fostering a supportive and efficient healthcare experience for all patients.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Dermatology Physicians
Lancaster, PA
09.2025 - Current
- Coordinated patient scheduling and follow-up communications to enhance workflow efficiency.
- Implemented electronic health record updates to ensure accurate patient information management.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Analyzed operational workflows, identifying areas for process improvement and increased productivity.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Coordinator
Bryn Mawr Dermatology
Villanova, PA
02.2024 - 08.2025
- Scheduled patient appointments and managed daily clinic operations.
- Streamlined patient intake by efficiency verifying insurance information.
- Collaborated with medical staff to streamline patient flow during visits.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed and updated appointment calendar.
- Coordinated specialist consultation by processing referrals from primary care providers.
Patient Service Representative
Lankenau Medical Center
Wynnewood, PA
04.2021 - 02.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Processed and verified credit card payments and daily deposits.
- Addressed inquiries trough in person, telephone, and email communication.
- Managed patient check in process, ensuring accurate data entry of personal and insurance information.
- Coordinated patient referrals to specialists as needed.
Waitress
Tavola Restaurant + Bar
Springfield, PA
05.2017 - 04.2021
- Took orders accurately and communicated them to kitchen staff efficiently.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional customer service in a fast- paced dinning environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Maintained knowledge of current meat items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Ridley High School
Folsom, PA06.2018
Skills
- Patient scheduling
- EPIC charting
- Clinic Operations
- Insurance verification
- Referral Coordination
- Customer relationship management
Timeline
Patient Care Coordinator
Dermatology Physicians
09.2025 - Current
Patient Coordinator
Bryn Mawr Dermatology
02.2024 - 08.2025
Patient Service Representative
Lankenau Medical Center
04.2021 - 02.2024
Waitress
Tavola Restaurant + Bar
05.2017 - 04.2021
High School Diploma -
Ridley High School