Jessica Snyder
Franklin
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
UPMC Hillman Cancer Center
Seneca
07.2025 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Facilitated communication between patients and medical staff for efficient service delivery.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Processed patient intake forms and verified insurance information accurately.
- Assisted in maintaining medical records, ensuring compliance with privacy regulations.
- Collaborated with team members to improve workflow and enhance patient experience.
- Organized office supplies and equipment, ensuring readiness for daily operations.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Greeted and welcomed guests upon arrival.
- Scheduled appointments for clients and visitors.
- Performed administrative support tasks, completing duties within required timeframes.
- Assisted with filing paperwork both electronically and manually.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed front desk operations during shifts worked.
- Attended training sessions to stay updated on new policies and procedures.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Coordinated staff schedules, balancing office needs with individual availability.
- Conducted orientation for new staff, ensuring smooth integration into the team.
Infusion Coordinator
UPMC Hillman Cancer Center
Seneca
09.2021 - 07.2025
- Coordinated patient infusion schedules to optimize scheduling space.
- Assisted healthcare providers with scheduling treatment plans.
- Communicated with patients regarding infusion procedures and expectations.
- Answering phones an maintain the nurses station.
- Keeping track patients chemotherapy regimens and cycles.
- Collaborated with nursing staff to ensure seamless patient care coordination.
- Managed inventory of medical supplies and medications for infusion services.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Coordinated scheduling of appointments with physicians, pharmacies, laboratories and other providers as necessary for timely delivery of services.
- Developed relationships with referring providers in order to ensure continuity of care across multiple settings.
Patient Service Representative
UPMC Franklin Community Medicine
Franklin
01.2019 - 09.2021
- Take Copayments
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Reviewed daily care slips for doctors.
- Used Epic to schedule appointments.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Answering and routing phone calls.
- Scheduling patient appointments.
- Working with insurance companies to obtain authorizations for testing.
Patient Access Service Representative
UPMC Northwest
Seneca
08.2011 - 01.2019
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answering multiple lines and directing calls at the main switchboard
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Franklin Area High School
Franklin, PASkills
- Quality Standards and Protocols
- Microsoft Office
- Providing Information and Resources
- Knowledge of Community Services and Programs
- Gathering Information from Patients
- Verbal and Written Communication
- Calm and Effective Under Pressure
- Patient Needs Assessment and Referral
- Registration and Scheduling
- Caring and Empathetic
- Helpful and Service-Oriented
- Database Search and Data Entry Skills
Timeline
Front Office Coordinator
UPMC Hillman Cancer Center
07.2025 - Current
Infusion Coordinator
UPMC Hillman Cancer Center
09.2021 - 07.2025
Patient Service Representative
UPMC Franklin Community Medicine
01.2019 - 09.2021
Patient Access Service Representative
UPMC Northwest
08.2011 - 01.2019
High School Diploma -
Franklin Area High School