Jessica Sterner
Allentown
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chris's Family Restaurant. Proven ability to enhance guest engagement and resolve issues efficiently. Experienced in cash handling and team collaboration, consistently improving customer satisfaction and operational efficiency in fast-paced environments.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Server
Chris's Family Restaurant
Allentown, PA
10.2024 - 03.2025
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Assisted in training new servers on menu knowledge and service standards.
- Utilized point-of-sale system for processing orders and handling payments.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Package Handler
UPS
Bethlehem, PA
06.2024 - 09.2024
- Operated conveyor systems to facilitate efficient package movement.
- Sorted packages based on destination and delivery priority.
- Conducted routine safety checks on equipment and work areas.
- Collaborated with team members to enhance workflow efficiency.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Member Service Representative
Capital Blue Cross
Allentown, PA
07.2022 - 09.2022
- Assisted members with inquiries regarding benefits and claims processing
- Educated clients on available health plan options and enrollment procedures
- Resolved member issues efficiently, ensuring high satisfaction levels
- Maintained accurate records of member interactions in CRM system
- Provided timely follow-up on unresolved member concerns for improved outcomes
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Order Selector
Aldi's
Center Valley, PA
10.2020 - 12.2020
- Selected and organized merchandise for efficient order fulfillment
- Operated pallet jacks and forklifts to transport goods within warehouse
- Maintained accurate inventory records using warehouse management systems
- Collaborated with team members to ensure timely shipment of orders
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
Server
Hometown Breakfast Bar and Grill
Breinigsville, PA
07.2019 - 03.2020
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to high-pressure environments during peak hours.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Applied Business -
Lehigh Carbon Community College
Schnecksville, PA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Order picking accuracy
- Pallet jack operation
- Warehouse safety procedures
Timeline
Server
Chris's Family Restaurant
10.2024 - 03.2025
Package Handler
UPS
06.2024 - 09.2024
Member Service Representative
Capital Blue Cross
07.2022 - 09.2022
Warehouse Order Selector
Aldi's
10.2020 - 12.2020
Server
Hometown Breakfast Bar and Grill
07.2019 - 03.2020
Associate of Applied Business -
Lehigh Carbon Community College