Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Swope

Stoneboro

Summary

Focused professional versed in office operations, customer service, and the ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, a strong work ethic, and an eye for detail to ensure success at an organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager/Scan Coordinator

C&S Wholesale Grocers Inc.
Sandy Lake
03.2023 - 03.2025
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record-keeping.
  • Delivered quality customer service to customers and staff.
  • Coordinated with vendors to purchase necessary supplies and products in a timely manner.
  • Leveraged a multi-line phone system to answer and transfer calls to staff members
  • Facilitated weekend and month-end closing, processed invoices, and journal entries.
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
  • Monitor pricing information and sales.
  • Price and enter new inventory into the scan system.
  • Conduct aisle scans and price checks.
  • Follow the sale ad, and enter the product ad price into the system.
  • Review, make, and hang all product price tags.
  • Order inventory for departments using a handheld device or computer.
  • Open and close the store.
  • Use the point-of-sale system to conduct sales.
  • Settler office cash, checks, and charge accounts.
  • Create and send charge account invoices.
  • Make deposits through the system and deliver them to the bank for deposit.
  • Prepare the mail and deliver it to the post office.

Customer Service Representative

IBEX Global
Pittsburgh
08.2022 - 03.2023
  • Handle customers' complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously, using suitable methods and problem-solving skills.
  • Adhered to company policies and procedures while providing superior service.
  • Met daily customer service quotes with a focus on quality.
  • Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customers' issues.
  • Logged details of customers' calls in the computer system, following correct protocols.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer, before offering appropriate solutions.
  • Provided exceptional customer service to clients in a fast-paced call center environment.
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Residential Services Aide

Commonwealth of pa
Polk
10.2014 - 08.2022
  • Ensured compliance with health regulations regarding safety standards and infection control protocols.
  • Monitored client progress and updated case files accordingly.
  • Performed general housekeeping duties, such as laundry, meal preparation, and light cleaning.
  • Assisted residents with daily living activities, such as bathing, dressing, and eating.
  • Reported any changes in the resident's physical or mental condition to supervisors or healthcare professionals.
  • Maintained accurate records of resident care plans and progress.
  • Transported residents to appointments and social activities.
  • Participated in recreational activities with the residents such as crafts, games, music therapy.
  • Assisted in developing individualized plans for each resident based on their specific needs.
  • Provided support to residents with disabilities or special needs.

Customer Service Representative

USIS
Grove City
03.2013 - 06.2014
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customers' accounts.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Red from scripts to promote uniformity and consistency in communication.

Cashier

Aldi
Grove City
03.2009 - 03.2013
  • Operated the cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
  • Build and maintain positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Managed a large amount of cash accurately during busy hours in a fast-paced environment.

Education

High School Diploma -

Moniteau Jr/Sr High School
West Sunbury, PA
06-2003

Skills

  • Office administration
  • Customer service
  • Inventory management
  • Record keeping
  • Vendor coordination
  • Scheduling
  • Scheduling staff
  • Data entry
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • MS Office
  • MS Excel
  • Self-motivated
  • Time management
  • Money handling
  • POS system
  • Empathy and patience
  • Ordering and stocking

Certification

  • ServSafe Food Protection Manager Certification (Certification #26284086)

Timeline

Office Manager/Scan Coordinator

C&S Wholesale Grocers Inc.
03.2023 - 03.2025

Customer Service Representative

IBEX Global
08.2022 - 03.2023

Residential Services Aide

Commonwealth of pa
10.2014 - 08.2022

Customer Service Representative

USIS
03.2013 - 06.2014

Cashier

Aldi
03.2009 - 03.2013

High School Diploma -

Moniteau Jr/Sr High School

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Jessica Swope