Jessica Wallery
Tobyhanna
Summary
Dynamic professional with a proven track record at Instacart, excelling in customer service and relationship building. Enhanced customer satisfaction through personalized shopping experiences and effective communication. Skilled in planning and organization, I consistently improved inventory management and product offerings, ensuring timely and high-quality service delivery.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Instacart
01.2021 - Current
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Managed inventory to ensure availability of popular items and timely substitutions.
- Collaborated with customers to enhance shopping experience through effective communication.
- Streamlined order processing by utilizing Instacart's software for efficient item selection.
- Improved customer satisfaction ratings by delivering high-quality service and product selections.
- Developed relationships with local grocery stores to optimize sourcing and enhance product offerings.
Teacher
Chesterbrook Academy
04.2018 - 12.2020
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered positive relationships with students to enhance classroom engagement and performance.
- Collaborated with parents and staff to support student development and address individual needs.
- Mentored new teachers on instructional strategies and classroom management techniques.
- Organized educational activities that promote creativity and critical thinking in young learners.
- Assessed student progress and adapted curriculum to meet diverse learning styles.
Assistant Director
The Learning Experience
01.2017 - 03.2018
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Collaborated with faculty to assess educational programs and recommend strategic improvements.
- Facilitated training sessions for staff on best practices in instructional methods and classroom management.
- Analyzed student performance data to identify trends and inform program adjustments.
- Increased parental involvement in educational activities by creating engaging programs, workshops, and events.
Manager
Top Star
02.2013 - 02.2016
- Developed strategic initiatives to improve employee performance and productivity.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated regular team meetings to align goals and address challenges effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Early Childhood Education
LCCC
Northampton, PA06-2003
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Upbeat and outgoing attitude
- Documentation and reporting
- Product knowledge
Timeline
Personal Shopper
Instacart
01.2021 - Current
Teacher
Chesterbrook Academy
04.2018 - 12.2020
Assistant Director
The Learning Experience
01.2017 - 03.2018
Manager
Top Star
02.2013 - 02.2016
Associate of Science - Early Childhood Education
LCCC