Jessica West
Jim Thorpe
Summary
Dedicated professional with strong organization and problem-solving skills. Proven ability to enhance guest satisfaction and foster teamwork in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Expo Runner
Broadway Grille
Jim Thorpe, PA
05.2025 - Current
- Delivered food and beverages efficiently to tables, ensuring timely service during peak hours.
- Collaborated with kitchen staff to streamline order flow and reduce wait times for guests.
- Maintained cleanliness of dining area, actively participating in daily sanitation practices.
- Assisted in training new team members on service standards and operational procedures.
- Adapted to changing priorities in fast-paced environment, enhancing guest satisfaction through attentive service.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
Whitewater Rafting Guide
Jim Thorpe River Adventures
Jim Thorpe, PA
08.2020 - Current
- Led safety briefings and ensured compliance with waterway regulations for successful rafting excursions.
- Coordinated logistics for group trips, maximizing efficiency in equipment preparation and transportation.
- Mentored junior guides on safety protocols and river navigation techniques to enhance team performance.
- Developed tailored experiences based on customer preferences, improving overall satisfaction ratings.
- Oversaw daily operations during peak seasons, ensuring high-quality service delivery and risk management.
- Evaluated environmental conditions to assess safety risks, adjusting plans proactively to ensure participant safety.
- Collaborated with management to refine operational processes, resulting in increased efficiency in trip execution.
Team Member
Pet Supplies Plus
Hamburg, PA
12.2023 - 01.2025
- Assisted customers in selecting pet products to meet individual needs.
- Maintained cleanliness and organization of store displays and inventory.
- Provided product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to ensure effective stock management and replenishment.
- Implemented process improvements that streamlined daily operations and enhanced efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Monitored inventory levels, ensuring timely reordering of popular products to prevent shortages.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sandwich Artist
SUBWAY®Restaurants
Hamburg, PA
01.2022 - 07.2023
- Crafted high-quality sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Trained new team members on sandwich preparation techniques and safety protocols.
Dishwasher
Candy's Handmade Ice-cream
Shoemakersville, PA
08.2020 - 11.2020
- Operated industrial dishwashing equipment to maintain cleanliness and hygiene standards.
- Sorted and organized dishes, utensils, and kitchen tools for efficient workflow.
- Assisted in maintaining inventory of cleaning supplies to ensure optimal operations.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Implemented improved cleaning processes to enhance efficiency during peak hours.
Education
High School Diploma -
Hamburg Area Highschool
Hamburg, PAAssociate of Science - Physics And Chemical Technition
Lehigh Carbon Community College
Schnecksville, PA05-2028
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- First aid training
- Sales experience
- Restocking supplies
- Creativity and innovation
- Event planning
- Teamwork
- Catering experience
- Problem-solving
- Warm and friendly
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Customer satisfaction
- Cash handling
- Task prioritization
- Inventory management
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Expo Runner
Broadway Grille
05.2025 - Current
Team Member
Pet Supplies Plus
12.2023 - 01.2025
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 07.2023
Whitewater Rafting Guide
Jim Thorpe River Adventures
08.2020 - Current
Dishwasher
Candy's Handmade Ice-cream
08.2020 - 11.2020
High School Diploma -
Hamburg Area Highschool
Associate of Science - Physics And Chemical Technition
Lehigh Carbon Community College