Jessie Winkler
Parkesburg
Summary
Professional leader with over 25 years of experience in the Dental Field. Passionate and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
27
27
years of professional experience
Work History
Director of Revenue Cycle Management
Eastern Dental Management
07.2021 - 11.2023
- 21 Locations
- Transformation
- Monitor and guide revenue cycle operations at site level
- Liaison between sites and RCM Department
- Support clinical team members with revenue cycle procedures and address issues as needed.
- Assessed revenue cycle procedures and implemented improvements to foster efficiency and cost savings
- Created and implemented policies and procedures to support efficient RCM operations
- Created and Monitored RCM KPIs to ensure policy/procedure compliance
Vice President
Smile Culture Dental
01.2021 - 06.2021
- Goals/Budgets/P&L/KPI's
- Hiring/Onboarding
- Policies/Procedures
- OSHA/HIPAA
- Oversee Day-to-Day Operations
- Oversee Revenue Cycle and Call Center
- Manage Vendors
- Payroll W2/1099
- Accounts Payable
VP of Operations
Smile Culture Dental
06.2019 - 12.2020
- Goals/Budgets/P&L/KPI's
- Hiring/Onboarding
- Policies/Procedures
- OSHA/HIPAA
- Oversee Day-to-Day Operations
- Manage Revenue Cycle and Call Center
Regional Director
United Dental Group
07.2018 - 06.2019
- Management of 22 locations
- Recruiting/Hiring/Training/Coaching
- Build Patient Base
- Manage Budgets/P&L's
- Build/Grow Director Doctor Program
- Develop Dental Consultants Program
- Create/Develop Additional Branches
- Motivate team to meet sales goals
- Develop/manage Revenue Cycle Department and Call Center
- Create and maintain operating policies
Regional Operations Manager
Blackford Dental Management (PA Dental Management)
10.2016 - 03.2018
- Manage 14 locations
- Oversee Revenue Cycle and Call Center
- Established operational objectives and work plans and delegated assignments to appropriate team members
- Spearheaded weekly calls with my management, Revenue cycle and Call Center teams.
- Complete performance reviews each quarter, offering praise, constructive criticism and recommendations for improvement.
- Empower/motivate employees by holding regular training/meetings and providing them the right tools to do their jobs well
- Review P& L's and address any areas that need improvement
- Yearly Manpower Budgets
- Hiring/Onboarding/Terminations
Revenue Cycle Manager
Blackford Dental Management
10.2014 - 10.2016
- Created banking platform
- Manage Banking platform, merchant vendors, third party finance vendors, and Insurance verification/claim vendors
- Managed daily End of Day process, reports and reconciliation for each location
- Responsible for maintaining healthy Accounts Receivables for all three dental groups(PA, GA, and NJ), 29 locations.
- Manage credentialing/Re-Credentialing for 72 providers and Fee negotiations.
- Created Financial, A/R, Deposit, Posting and Adjustment Policies and Procedures
- Approve and process patient/Insurance refunds
- Responsible for providing financial data for Doctors payroll
- Track Adjustments and Net Collections
Practice Manager
Kennett Dental(Purchased by Blackford Dental Management)
06.2010 - 10.2014
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led planning and achievement of goals and objectives consistent with companies mission and philosophy.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Interpreted and communicated new or revised policies to staff.
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
- Strategically planned methods to achieve operational goals and targets.
- Continually maintained and improved company's reputation and positive image in the markets served.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Reviewed customer survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Supervised and managed the daily activities of a clinical team consisting of 14; Dentists, Hygienists, Assistants and support staff.
- Established standards for selection, promotion and termination of staff.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Created and maintained computerized record management systems to record and process data and generate reports.
Dental Assistant
Kennett Dental
09.2007 - 06.2010
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Completed patient paperwork and scanned into Eaglesoft system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Took impressions for retainers and appliances.
- Developed and implemented individualized dental care plans for patients.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
Dental Assistant/Office Manager
Loretta J Healy DDS Pediatric Dentistry
07.1999 - 06.2005
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Sharpened and sterilized dental instruments.
- Took impressions for retainers and appliances.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
- Supervised and led a team of dental hygienists and support staff of 9.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Dental Assistant
ProDent
03.1997 - 05.1999
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Completed patient paperwork and scanned into SoftDent system.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Sharpened and sterilized dental instruments.
- Took impressions for retainers and appliances.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
- Formulated treatment plans with restorative dentists, perio, endo and orthodontists.
Education
High School Diploma -
Octorara High School
Atglen, PA1991
Skills
- Process improvement
- Budgeting
- Project planning
- Word, Excel, Powerpoint and Smartsheet
- Unsurpassed work ethic
- Organized and detail oriented
- Leadership
- Critical Thinking
- Communication
- Time Management
- Policy and procedure development
- Performance metrics analysis
- Staff Management
Timeline
Director of Revenue Cycle Management
Eastern Dental Management
07.2021 - 11.2023
Vice President
Smile Culture Dental
01.2021 - 06.2021
VP of Operations
Smile Culture Dental
06.2019 - 12.2020
Regional Director
United Dental Group
07.2018 - 06.2019
Regional Operations Manager
Blackford Dental Management (PA Dental Management)
10.2016 - 03.2018
Revenue Cycle Manager
Blackford Dental Management
10.2014 - 10.2016
Practice Manager
Kennett Dental(Purchased by Blackford Dental Management)
06.2010 - 10.2014
Dental Assistant
Kennett Dental
09.2007 - 06.2010
Dental Assistant/Office Manager
Loretta J Healy DDS Pediatric Dentistry
07.1999 - 06.2005
Dental Assistant
ProDent
03.1997 - 05.1999
High School Diploma -
Octorara High School
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