Jessica Wolf
Lititz
Summary
Dedicated professional with a strong work ethic and proven reliability in customer service roles. Skilled in problem-solving and collaboration, consistently enhancing customer experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Worker
Panera Bread
Morgantown, WV
05.2026 - Current
- Monitored food safety standards, ensuring compliance with health regulations at all times.
- Cooking and preparing food during rush times, ensuring quick and accurate service.
- Prepping bread, ingredients, and utensils for the entire day.
Tutor
Fairmont State University
Fairmont, WV
08.2025 - Current
- Developed individualized lesson plans tailored to student learning styles and academic goals. Focused on reviewing all study strategies and determining which was best for the student.
- Provided one-on-one tutoring sessions in mathematics, chemistry, and biology, enhancing student understanding and performance.
- Assisted students with homework assignments, fostering critical thinking and problem-solving skills.
Assistant Director
Toys for Tots
Lancaster
12.2019 - 12.2025
- Led cross-functional teams to streamline operations and improve logistical efficiency for seasonal campaigns.
- Oversaw training programs for volunteers, increasing retention rates through effective onboarding processes.
- Oversaw 100+ volunteers and led them through aiding the delivery of 50,000 toys a year.
Server
Iron Hill Brewery
Lancaster, PA
05.2025 - 09.2025
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. Focused on the extensive and changing beer list to make recommendations for alcohol and food pairings.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas. Worked multiple large party banquets, responsible for 20+ people.
Server
Scooter's Restaurant & Bar
Lititz, PA
02.2023 - 08.2023
- Worked full time while graduating high school and preparing to begin college.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Volunteered for additional shifts and overtime to help other coworkers.
Server
Max's Eatery
Lancaster, PA
04.2021 - 08.2022
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to accommodate special dietary requests effectively.
- Trained new servers on restaurant protocols and customer service standards.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Biology
Fairmont State University
Fairmont, WV05-2027
High School Diploma -
Manheim Township High School
Lancaster, PA06-2023
Skills
- Reliability and punctuality
- Patience and empathy
- Customer service
- Problem-solving skills
- Collaboration and teamwork
- Organization and preparation
- Strong work ethic
- Physical fitness
- Self-discipline
- Leadership qualities
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working
Interests
- Enjoy participating in powerlifting, hyrox-style workouts, yoga, and long walks for overall physical and mental well-being
- Backpacking and Hiking along the Appalachian Trail
- Avid Reader that always brings has a book on hand
Timeline
Retail Worker
Panera Bread
05.2026 - Current
Tutor
Fairmont State University
08.2025 - Current
Server
Iron Hill Brewery
05.2025 - 09.2025
Server
Scooter's Restaurant & Bar
02.2023 - 08.2023
Server
Max's Eatery
04.2021 - 08.2022
Assistant Director
Toys for Tots
12.2019 - 12.2025
Bachelor of Science - Biology
Fairmont State University
High School Diploma -
Manheim Township High School