Jessie Smeltz
Harrisburg
Summary
Achieved high levels of customer satisfaction by actively listening and addressing concerns. Resolved challenging situations through effective problem-solving techniques. Contributed to team success in retail by prioritizing customer needs and delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Penn Credit Corporation
10.2024 - Current
- Conducted thorough verification and updates of health insurance details, enhancing the accuracy of patient account records.
- Managed comprehensive billing support for patients, including payment collection, payment plan arrangements, financial aid options, and dispute resolution to enhance patient satisfaction.
Key Holder/Sales Associate
Once Upon a Child
01.2024 - 10.2024
- Assisted customers with transactions at checkout. Processed incoming inventory and organized merchandise displays. Conducted end-of-day cash drawer reconciliations to prepare for next business day.
Customer Service Representative
EZPASS
09.2022 - 08.2023
- Handled incoming calls and assisted customers with account inquiries. Addressed customer concerns and processed payments efficiently. Facilitated account openings for new customers and managed toll by plate transactions.
Crew Member
Tumbletown
10.2019 - 02.2020
- Assisted with check-in and check-out processes for individuals using computer systems. Processed cash and card transactions efficiently. Supervised children to ensure safety and engagement.
Crew Member and Cashier
Sweet Frog
06.2019 - 09.2019
- Facilitated customer checkouts and maintained topping stations, contributing to a tidy work environment during closing procedures.
Hostess/To-Go
Red Robin
08.2018 - 06.2019
- Assisted with seating guests, managing menus, updating table statuses, and conducting restroom checks. Transitioned to to-go orders, taking customer requests, packaging food, and including necessary condiments. Delivered orders to customers and processed payments efficiently.
Education
High school diploma or GED - undefined
Skills
- Monitored children's behavior and interactions to promote a positive environment
- Managed cash handling operations to maintain financial integrity and security
- Facilitated efficient table turnover and maintained a welcoming atmosphere to support restaurant operations
- Enhanced team collaboration by employing active listening to understand diverse perspectives
- Utilized critical thinking skills to assess information and make informed decisions that support project objectives
- Implemented systematic approaches to resolve issues, ensuring minimal disruption to workflows
- Facilitated effective communication between customers and service teams to resolve inquiries and issues
- Addressed and managed customer grievances to enhance satisfaction and loyalty
- Managed and resolved customer complaints to maintain positive client relationships
- Oversaw payment processing operations to optimize workflow and accuracy Managed team efforts to implement best practices in payment handling Developed strategies to improve payment processing efficiency and reduce errors
- Executed timely follow-up communications to ensure project alignment and satisfaction
- Developed and maintained detailed documentation to support operational efficiency and knowledge sharing
- Managed conflict resolution initiatives to promote a collaborative work environment
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Certification
Driver's License
June 2019 to Present
Timeline
Customer Service Representative
Penn Credit Corporation
10.2024 - Current
Key Holder/Sales Associate
Once Upon a Child
01.2024 - 10.2024
Customer Service Representative
EZPASS
09.2022 - 08.2023
Crew Member
Tumbletown
10.2019 - 02.2020
Crew Member and Cashier
Sweet Frog
06.2019 - 09.2019
Hostess/To-Go
Red Robin
08.2018 - 06.2019