Jessie'Ca Moore
New Kensington
Summary
Dedicated and compassionate Home Health Aide with a strong commitment to providing exceptional care to individuals in need. Experienced in assisting clients with daily living activities, including personal hygiene, meal preparation, and medication management. Adept at building trusting relationships with clients and their families, ensuring a safe and comfortable environment. Proven ability to monitor client health and report any changes to appropriate healthcare professionals. Strong communication and interpersonal skills, allowing for effective collaboration with multidisciplinary teams. Passionate about enhancing the quality of life for clients through compassionate support and assistance. Additionally, experienced as a Customer Service Representative and Delivery Driver, showcasing versatility and strong customer interaction skills.
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
14
14
years of professional experience
2029
2029
years of post-secondary education
Work History
Home Health Aide
Help at Home
11.2021 - 03.2025
- Provided personal care and support to clients in their homes, ensuring their comfort and well-being.
- Assisted with daily living activities such as bathing, grooming, and meal preparation.
- Monitored clients' health status and reported any changes to healthcare professionals.
- Developed personalized care plans in collaboration with healthcare teams.
Customer Service Representative
Agero Roadside Assistance
05.2019 - 11.2021
- Provided exceptional customer service to clients in need of roadside assistance.
- Handled inquiries and resolved issues effectively while ensuring a positive customer experience.
- Collaborated with dispatch teams to ensure timely service delivery.
Home Care Assistant
Community Health Services
06.2018 - 12.2020
- Supported elderly and disabled clients with daily activities and personal care needs.
- Assisted with mobility and transportation to appointments, ensuring client safety.
- Documented client progress and communicated effectively with healthcare teams regarding any concerns.
Driver
Uber
New Kensington
07.2018 - 06.2019
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and functionality for optimal safety and comfort.
- Communicated effectively with passengers to enhance their ride experience.
Perso
Dynamics Research
Cheswick
12.2014 - 04.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lab Technician
Castle co packers
New Kensington
05.2014 - 07.2014
- Conducted routine testing of products for quality assurance.
- Prepared samples and maintained accurate lab records.
- Operated laboratory equipment for various testing procedures.
Sanitation Worker
PSSI Sanitation
New Kensington
02.2012 - 12.2012
- Maintained cleanliness and sanitation of food processing areas.
- Operated industrial cleaning equipment to ensure thorough sanitation.
- Followed safety protocols to prevent contamination and ensure compliance.
Cashier
Shop N Save Supermarket
New Kensington
12.2010 - 10.2011
- Processed customer transactions accurately and efficiently at busy checkout lanes.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Assisted customers with product inquiries and provided excellent service.
Education
bachelors degree - criminal justice
penn foster college
New Kensington, PA 08.2022 - 01.2026
Penn Foster High School
Scranton, PAValley High School -
Valley High School
New Kensington, PA 09.2009 - 06.2012
Skills
- Creativity
- Critical Thinking
- Creative Problem Solving
- Highly Organized
- Active Listening
- Attention to Detail
- Good time management
- Hard Working
- Flexibility and Adaptability
- Self-motivation
- Conflict Resolution
- Decision Making
- Microsoft Office Word
- Problem Solving
- Microsoft PowerPoint
- Microsoft Excel
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Computer Skills
- Microsoft Office
- Customer Service
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Adaptability
- Teamwork
- Communication
- Personal Care Assistance
- Medication Management
- Patient Monitoring
- Effective Communication
- Compassionate Care
- Time Management
Languages
English
Timeline
bachelors degree - criminal justice
penn foster college
08.2022 - 01.2026
Home Health Aide
Help at Home
11.2021 - 03.2025
Customer Service Representative
Agero Roadside Assistance
05.2019 - 11.2021
Driver
Uber
07.2018 - 06.2019
Home Care Assistant
Community Health Services
06.2018 - 12.2020
Perso
Dynamics Research
12.2014 - 04.2015
Lab Technician
Castle co packers
05.2014 - 07.2014
Sanitation Worker
PSSI Sanitation
02.2012 - 12.2012
Cashier
Shop N Save Supermarket
12.2010 - 10.2011
Valley High School -
Valley High School
09.2009 - 06.2012
Penn Foster High School