Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Cartagena

Philadelphia

Summary

A results-driven and motivated professional with a proven track record of high performance. Seeking a position where I can contribute value, become an asset to the organization, and continue to grow professionally. Open to exploring opportunities in different locations, with a focus on expanding growth within the company and enhancing my career.

Overview

7
7
years of professional experience

Work History

Team Lead

H&R Block
01.2021 - Current
  • Managed client communications, ensuring all tax-related requirements were met and appointments were scheduled efficiently
  • Generated new client leads and provided prompt responses to inquiries, addressing concerns both in person and across multiple phone lines
  • Recommended relevant products and services tailored to client needs, driving sales and enhancing customer satisfaction
  • Operated POS systems, coordinated service schedules, and maintained a professional, organized office environment
  • Led team meetings, fostering a collaborative and efficient work environment to support staff productivity and improve client service

Recreational Specialty Instructor / Pool Maintenance Associate

City of Philadelphia
06.2022 - 09.2024
  • Led after-school youth programs, providing educational support and homework assistance, fostering a positive and productive environment for over 15 children across multiple sites
  • Promoted safety and inclusivity, ensuring an engaging atmosphere for children and community members during recreational activities
  • Managed the cleanliness, safety, and upkeep of parks and pools, ensuring all areas were maintained to the highest standards for community events and daily use
  • Collaborated with team members to organize and host community events, contributing to the development of local recreational programs

Line Cook

Reef Technology
06.2021 - 12.2021
  • Prepared and cooked high-quality meals for multiple restaurants in a fast-paced kitchen, consistently meeting time-sensitive demands while maintaining culinary excellence
  • Strictly adhered to food safety standards and best practices, ensuring a clean and organized kitchen environment
  • Delivered outstanding customer service by coordinating with customers on order preferences, adjustments, and dietary needs
  • Contributed to a team-oriented environment, ensuring seamless kitchen operations and prompt order fulfillment to enhance customer satisfaction

Property Maintenance Worker

David Burnett Property Service
08.2018 - 05.2020
  • Ensured the cleanliness, safety, and functionality of various residential and commercial properties, performing both routine and emergency maintenance
  • Managed bulk trash collection and disposal, maintaining an organized and clutter-free environment across multiple properties
  • Responded promptly to tenant maintenance requests, delivering effective solutions and ensuring tenant satisfaction
  • Identified and reported safety hazards, health concerns, and maintenance issues to property management, contributing to improved property conditions and tenant well-being

Education

High School Diploma -

Thomas A. Edison High School

Skills

  • Bilingual (Spanish/Intermediate)
  • Active listening
  • Adaptability
  • Communication
  • Client relations
  • Attention to detail

Timeline

Recreational Specialty Instructor / Pool Maintenance Associate

City of Philadelphia
06.2022 - 09.2024

Line Cook

Reef Technology
06.2021 - 12.2021

Team Lead

H&R Block
01.2021 - Current

Property Maintenance Worker

David Burnett Property Service
08.2018 - 05.2020

High School Diploma -

Thomas A. Edison High School

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Jesus Cartagena