Jevah Green
Pittsburgh
Summary
Advanced Customer Service Professional with 4+ years of experience in resolving complex issues and providing administrative support. Track record of surpassing sales goals, maintaining a 92% customer satisfaction rating, and achieving strong rebooking metrics. Skilled in mobile applications, billing processes, and effective organization in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Guest Service Associate
European Wax Center
Pittsburgh
08.2025 - Current
- Execute exceptional customer service by managing complex scheduling, appointment changes, and client check-in/out procedures with high efficiency.
- Drove service and product sales through strategic upselling and clearly communicating care plan benefits, directly contributing to the achievement of high sale goals.
- Achieved a customer satisfaction rating of 92% through proactive communication and successful rebooking strategies, resulting in strong client retention.
- Handle sensitive client information and billing details, ensuring privacy and accuracy while utilizing proprietary mobile applications.
Bartender and Event Server
Treesdale Golf and Country Club
Pittsburgh
08.2024 - 08.2025
- Provided premium hospitality service to exclusive, membership-only clientele, ensuring high-end guest experiences during events and regular service.
- Managed complex event scheduling and coordinated with kitchen and management staff to ensure seamless service delivery for large parties.
- Effectively handled cash and credit transactions, demonstrating reliability in end-of-day billing and reconciliation.
Bartender
Bar Louie
Pittsburgh
02.2022 - 12.2022
- Delivered high-energy customer engagement and sales in a fast-paced environment, enhancing the guest experience to promote repeat business.
- Demonstrated strong time management by efficiently managing multiple orders and client needs simultaneously during peak hours.
Call Center Customer Service Representative
Enviro-Master Services
Pittsburgh
01.2019 - 05.2021
- Served as the primary point of contact for high-volume customer inquiries, specializing in complex issue resolution and account management.
- Contributed to the growth of the customer base by proactively building rapport and gaining useful clients for the company.
- Utilized strong organizational skills and Microsoft Office/Google Docs proficiency to track service appointments, customer contracts, and administrative details.
Customer Service Representative
Victor
Pittsburgh
09.2018 - 01.2019
- Provided specialized customer support for upscale kitchen cutlery and fine dining appliances, ensuring detailed product knowledge for high-value client consultations.
- Applied superior customer service skills to resolve inquiries related to product specifications, warranties, and order fulfillment in a professional business environment.
Education
Bachelor of Arts - Liberal Arts
California University of Pennsylvania (Cal U)
California, Pennsylvania01.2021
Skills
- Customer Service
- Upselling
- Exceeding Sales Goals
- Phone Etiquette
- Sales
- Hospitality
- Care Plans
- Microsoft Office
- Google Docs
- Mobile Applications
- Billing
- Scheduling Software
- Organizational Skills
- Time Management
- Administrative Experience
- Complex Scheduling
Core Competencies
Customer Service, Upselling, Exceeding Sales Goals, Phone Etiquette, Sales, Hospitality, Care Plans, Microsoft Office, Google Docs, Mobile Applications, Billing, Scheduling Software, Organizational Skills, Time Management, Administrative Experience, Complex Scheduling
Timeline
Guest Service Associate
European Wax Center
08.2025 - Current
Bartender and Event Server
Treesdale Golf and Country Club
08.2024 - 08.2025
Bartender
Bar Louie
02.2022 - 12.2022
Call Center Customer Service Representative
Enviro-Master Services
01.2019 - 05.2021
Customer Service Representative
Victor
09.2018 - 01.2019
Bachelor of Arts - Liberal Arts
California University of Pennsylvania (Cal U)