Jhanina Rodriguez
Philadelphia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Access
Virtua Health
09.2024 - Current
- I input proper patient code for insurance claims.
- I process new patient records as well as update prior patient information if needed.
- I Improve patient satisfaction by efficiently registering patients and verifying insurance information.
- I secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- I determine patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- I complete daily tasks within a 40 hour work week
- I process co-pay/hospital payments
- I work through multiple systems daily such as EPIC, Navinet, and Availity to verify and process patients
- I create Hospital Account Record (HARs) when patients are admitted
- I maintain positive workflow by answering calls on CISCO and messages on TEAMS from higher ups and colleagues
- I utilize my knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- I expedite emergency room admissions through rapid, yet thorough collection of critical information with no supervision
- I contribute to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- I stay calm under pressure to and successfully dealt with difficult situations on a daily basis.
- I perform various administrative tasks by filing, copying and faxing documents.
- I send and answer emails on a daily basis to insurance verifiers, colleagues, and other hospital staff.
Financial Management Technician
U.S. Army
11.2020 - Current
- As a financial management technician I preformed a wide range of transactions/duties following set guidelines, rules, and regulations under DOD FMR (Department of Defense Financial Management Regulation) without supervision.
- All issues pertaining to pay would have a 'ticket', otherwise known as DA Form 2142, opened and would be worked on accordingly.
- Worked through multiple systems and forms daily such as WebMDO, W4s, excel spreadsheet, Microsoft word, to name a few.
- Calculated and approved an array of pay types, such as hazard pay, relocation pay, and flying pay, to name a few.
- Calculated and set pay for over 300,000 Army personnel based on rank and under which umbrella the soldier fell under within the military. Soldiers who were enlisted, officers, or warrant officers all fall under different pay brackets, and each one qualifies for different pay amounts according to rank.
- calculated pay differences between branches in the Army (reserves, national guard, active duty)
- Inputted soldier information into WebDMO to process transactions such as enlistment dates, tour activations, name changes, changes in income tax withholdings, life insurance policies, marriage/divorce certificates, change in dependents, etc.
- I conducted quality reports within regulations to ensure soldiers filed and reported all necessary documentation before processing transactions, and then verified that transactions were validated correctly.
- I interpreted and resolved pay-related matters and explained concisely and clearly the guidelines to soldiers who raised concerns.
- I worked in partnership with other departments to research information for pay-related issues, and I determined and applied the best course of action.
- I provided technical assistance to internal staff members regarding financial management processes or procedures, for which I received a certificate.
- Organized and maintained accounting files, databases, and records for all soldiers within the Army.
Financial Customer Service Representative
Police and Fire Federal Credit Union
07.2023 - 04.2024
- I handled more than 100 calls daily, within a 40 hour work week, in which I encountered a plethora of situations that I was responsible for resolving in a timely manner.
- I cross-sold additional products or services, as appropriate, based on customer needs.
- I assisted customers with inquiries and resolving financial issues.
- I directed calls to different departments when a dispute arose.
- I resolved conflicts between customers and other departments through effective communication skills.
- I provided exceptional service to a wide range of members, including ones who were uncooperative.
- I monitored daily activity related to deposits, withdrawals, transfers, and returns without supervision.
- I researched and resolved discrepancies between customer accounts and bank records.
- Educated customers on how to use online banking features, such as bill pay or transfers.
- I ensured that all transactions adhered to applicable laws, regulations, and policies.
- Maintained up-to-date knowledge of banking regulations and guidelines for compliance purposes.
- Verified accuracy of transaction details prior to processing payments.
- I worked through multiple systems daily to ensure all transactions were completed properly, such as Epysis, Symtar, iPay, and Outlook to name a few.
Guest Service Assistant Manager
Target
10.2017 - 03.2019
- Performed a range of clerical duties, including, but not limited to, greeting guests, answering calls, and filing copies of receipts.
- Worked collaboratively with managers to boost team morale.
- As assistant manager, I performed the following duties on a daily basis: approved return of merchandise, approved discounts and/or coupons, managed a team on various shifts with little to no supervision.
- Scheduled refresher courses for employees when needed.
- Exchanged information with employees about team goals and company policies when needed.
- Maintained close communication between departments when necessary.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- I worked through multiple systems daily such as Symatar, Epysis, iPAy,
Education
Associate of Arts - Early Childhood Education
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Mariana Bracetti Academy
06-2018
Skills
- Payroll Processing
- Computer Literacy
- Processing payments
- Effective communication
- Adaptability
- Leadership
- Tech Savvy
- Project Management
- Team work
Accomplishments
- Master Sargeant certificate of accomplishment for outstanding dedication and initiative as a leader (06/2021)
- Certificate of achievement for Employee of the month (01/2024) and received incentive for it.
- I prepared and instructed a class on E.O. (Equal Opportunity) and Discrimination for about 200 soldiers and held a Q&A afterward (06/2021)
Timeline
Patient Access
Virtua Health
09.2024 - Current
Financial Customer Service Representative
Police and Fire Federal Credit Union
07.2023 - 04.2024
Financial Management Technician
U.S. Army
11.2020 - Current
Guest Service Assistant Manager
Target
10.2017 - 03.2019
High School Diploma -
Mariana Bracetti Academy
Associate of Arts - Early Childhood Education
Community College of Philadelphia
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